Technical Writer, Abridge

• 5+ years of experience in technical writing for complex software products
• Proven ability to synthesize highly technical or abstract information into clear, usable documentation
• Comfort working in a fast-paced, results-driven environment with frequent changes and tight timelines
• Experience collaborating with cross-functional teams, including engineering, product, marketing, and clinical
• Excellent written and verbal communication skills, with exceptional attention to details

Desirable

• We're hiring a Technical Writer to lead the execution of internal-enabling and partner-facing technical documentation
• This is a strategic, hands-on role that goes beyond writing
• You'll own the structure, clarity, distribution, and maintenance of documentation delivered to enterprise customers, helping our most critical stakeholders—project and IT teams—understand and support Abridge’s AI-powered clinical products
• Our rapid release cycle means you'll be a key part of our product go-to-market motion, with deep visibility into what’s launching and how it needs to be enabled
• You'll partner with product managers, product marketers, clinicians, and implementation leaders to ensure documentation is comprehensive, accessible, and accurate
• Own the creation, ongoing maintenance, and governance of technical documentation for enterprise-facing stakeholders (especially Project and IT teams)
• Define and evolve the structure, delivery format, and templates for documentation, ensuring it’s scalable, consistent, and easy to navigate
• Partner closely with Product, Product Marketing, Product Design, Engineering, Clinical, and Implementation teams to gather information on upcoming features and changes
• Translate complex AI-driven clinical features into polished, understandable documentation for non-user stakeholders
• Develop a sustainable documentation lifecycle in alignment with our monthly product release cadence
• Build a library of reusable assets, diagrams, and reference content to support documentation needs across feature types
• Act as the owner of technical documentation across Abridge, driving accountability and quality
• Gather feedback from internal teams and customer-facing stakeholders to continuously improve documentation strategy and usability