Onboarding Manager, Cynet Security
Unified, AI-powered cybersecurity platform
Be an early applicant
Unified, AI-powered cybersecurity platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To build a future where cybersecurity confidence is absolute, enabling customers to focus on their passions and purpose, free from the anxieties of cyber compromise.
Role
Who you are
- 5+ years of experience in cybersecurity or enterprise SaaS, with technical focus
- Hands-on technical background in deployment, integrations, or post-sales technical roles
- 2+ years managing customer-facing teams
- Strong ability to explain complex technical topics to both technical and non-technical audiences
- Proven experience identifying risks and driving mitigation plans in customer journeys
- Proficiency with Salesforce and customer engagement tools
- Strong project management, analytical, and process-oriented mindset
- Excellent collaboration and stakeholder management skills
- Fluent in English; Italian, Hebrew or Spanish is a plus
What the job involves
- We are seeking a strong Onboarding Manager to lead and execute customer onboarding in the US. This role manages a small onboarding team (2–3 people) and is hands-on with deployment, configuration and training
- The role owns US onboarding as part of its scope (part-time) and works closely with PSMs, Sales, Support, and Product/R&D to ensure onboarding is executed consistently, risks are identified early, and customers reach value quickly
- Own and manage the end-to-end onboarding journey, from post-signature handoff through onboarding closure
- Lead and develop a team of 2–3 onboarding specialists
- Guide and oversee technical deployment, configuration, and activation during onboarding
- Deliver and support technical onboarding and product training for customers and partners
- Ensure onboarding journey compliance, identifying at-risk onboardings and driving mitigation plans
- Act as escalation point during onboarding, working with Support and R&D as needed
- Collaborate with Sales and PSMs to align expectations, scope, and customer readiness
- Educate customers on product usage and best practices to accelerate adoption
- Capture onboarding feedback and provide actionable input to Product and R&D
- Maintain accurate onboarding status, risks, and milestones in Salesforce
Our take
A variety of prevalent cybersecurity threats means that companies must use a vast range of complex threat detection and prevention software, and this is becoming costly and complicated.
Cynet provides solutions to this problem by integrating multiple security controls into a unified and autonomous XDR platform. The software does not require staff to operate it and is supported by a 24/7 detection and response service.
The company is producing solutions in a market with a vast number of competitors. However, Cynet’s aim of providing unified and automated cybersecurity within one XDR platform sets it apart and attracts both big and small companies. The release of its mobile threat protection "Cynet 360 Mobile" is another step in the right direction for the company's innovative future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$12m
SERIES C
Mar 2021
$40m
SERIES C
Total funding: $90m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Jason Magee
(CEO)Prior to joining Cynet in 2025, Jason spent over 13 years at ConnectWise, while there he held a number of roles, including COO and CEO.
Aviad Hasnis
(CTO)Prior to joining Cynet in 2020, Aviad spent over 8 years in the Israel Defence Force in Cyber Security roles.
Alan Komet
(CRO)Prior to joining Cynet in 2025, Alan was an Investor and Advisor at Graphio,ai, a Strategic Advisor and Guards, and CCO/Chief Strategy and Transformation Officer at ConnectWise.
Nir Donitza
(CFO)Nir joined Cynet in 2019 as VP of Finance & Strategic Alliances, moving into the role of CFO in 2020. Previously, he was a Senior Manager of Business Development & Partnering at Deutsche Telekom.
Meghan AuBuchon
(CMO)Prior to joining Cynet in 2025, Meghan spent 6 years at Arctic Wolf as a Senior Director of Demand Generation, and VP of Global Demand Generation.
Daniel Klein
(CBO)Prior to joining Cynet in 2021, Daniel was the COO at Obsecure and EverC. He also spent over 4 years at Matrix-Exzac in various Managing Director roles.
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