Enterprise Account Manager, Firstup
$80-140k
+ Stock options
Workplace communication platform
Be an early applicant
Workplace communication platform
201-500 employees
Be an early applicant
$80-140k
+ Stock options
201-500 employees
Company mission
To improve the employee experience at every moment that matters, large and small.
Role
Who you are
- The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company
- 5+ years of experience in Enterprise SaaS sales and Account Management
- Experience preparing renewal proposals, forecasting, and account planning
- A strong history of quota attainment and excellent performance on a high-performing team
- Experience with an evangelical sale, selling software to executives at Fortune 500 companies
- Experience managing customer relationships alongside a Customer Success team
- Experience using usage, data and results to demonstrate value and justify expansion
- An impeccable communicator with polished and professional sales presentation skills
- Experience operating in a high-growth business environment like Firstup
What the job involves
- We’re looking for Enterprise Account Managers - working with Fortune 500 organizations globally, to accelerate their own digital transformation
- You will serve as the primary owner of a set book of existing customers, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from implementation through renewal
- This high-impact role combines equal parts sales, relationship management and customer satisfaction
- You'll effectively renew, upsell and cross-sell an assigned book of business of existing customers
- Learn your book of business inside and out to effectively position Firstup’s value proposition, always linking it back to key business outcomes for the customer
- Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
- Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup’s value
- Partner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platform
- Lead and present value-driven Executive Business Reviews
- Enlist and inspire customers to participate in Firstup events and ultimately be an advocate for Firstup
- Becoming a Firstup expert, learning the ins and outs the Digital Employee Experience
Our take
As hybrid and remote work models become commonplace, workplace communication struggles to keep pace. many companies now grapple with burnout and digital fatigue, compounded by the absence of regular face-to-face interaction, leaving HR teams and managers searching for effective engagement strategies.
Enter Firstup, a solution designed to tackle this challenge head-on. It offers a workplace communication platform that seamlessly integrates with a company's HR systems. By tapping into data from recruitment, performance management, talent acquisition, and other sources, first build detailed employee profiles. This enables companies to craft and deliver personalized engagement initiatives, ultimately enhancing productivity and retention rates.
With a track record of success, Firstup has recently surpassed the $100M mark in annual recurring revenue and clinched the prestigious 2023 HR Tech Award for Employee Experience. Already trusted by over 40% of the Fortune 100, including industry giants like Amazon, Holton, and Ford, Firstup is poised to continue growth. Its ability to adapt to the evolving needs of the modern workforce ensures it remains a key player in the realm of workplace communication and engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
- Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
- Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
- Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
- Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
- Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
- Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
- Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
Company HQ
Financial District, San Francisco, CA
Leadership
Nicole Alvino
(CEO)Previously the founder and CEO of Dermalounge. They also worked at Enron Europe as an Analyst and Associate.
Jim Larrison
(CCO)Graduated from Bradley University with a BS in Marketing & Market Research. Previously co-founded Dynamic Signal where they served as the President and then Chief Customer Officer.
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