Senior Credit Controller, Person Centred Software

• Strong experience across both billing and credit control/accounts receivable
• Experience working within a busy Finance team
• Comfortable working in a growing business where priorities and processes can change
• Someone adaptable, proactive and happy to take ownership
• A good understanding of accounts receivable and credit control
• Confident communicating with customers around payments, invoices and outstanding balances
• Strong attention to detail and good problem-solving skills
• Able to work independently while also working closely with teams across the business
• Experience using accounting software, ideally Xero, alongside strong Excel skills

Desirable

• This is a hands-on role covering both billing and credit control, so we need someone who is comfortable managing the full process rather than focusing solely on collections
• We’re growing quickly and that naturally means things change. Priorities can shift, processes develop and there will be times when you need to pick up something new and run with it. We’re looking for someone who is comfortable working in that type of environment and can bring experience, structure and a practical approach to the team
• Taking ownership of credit control, monitoring aged debt and following up with customers on outstanding invoices
• Creating and issuing invoices accurately and in line with customer agreements
• Managing customer queries around invoices, payment terms, outstanding balances and disputes
• Keeping accurate records of customer communications and account status
• Working closely with our Sales and Onboarding teams to resolve issues affecting billing and collections
• Carrying out regular reconciliations of the accounts receivable ledger and supporting bank reconciliations
• Managing incoming finance and customer queries in a timely and professional way
• Getting involved in wider Finance projects and priorities when needed