Associate Account Manager, Rho
$80-90k
OTE
$60-65k
BASE
+ Equity
Business banking platform
Be an early applicant
Business banking platform
201-500 employees
Be an early applicant
$80-90k
OTE
$60-65k
BASE
+ Equity
201-500 employees
Company mission
To take the friction out of finances, and to prime their customers for success.
Role
Who you are
- Self-motivated, positive, and highly adaptable; enjoys a fast-changing environment
- Superior interpersonal, service, and communication skills
- Analytical mindset; comfortable working with reports and drawing meaning from data
- Bias for action, eagerness to learn, and comfort with ambiguity
- Collaborative and team-oriented with a commitment to uphold Rho’s mission and values
- 1+ year of experience in a professional client-facing, customer success, or account support role (internships included)
- Experience working in SaaS, fintech, or high-growth environments preferred
- Strong written and verbal communication skills
- Demonstrated ability to support multiple clients or stakeholders simultaneously
- Bachelor’s degree or higher
- Background or coursework in business, finance, or relevant field is a plus
What the job involves
- As an Associate Account Manager at Rho, you will begin your career at the intersection of Customer Success, Account Management, and fintech innovation
- This role is designed as a launchpad for professionals eager to learn the inner workings of a fast-paced fintech startup, with a clear progression path toward becoming a true Account Manager
- You will work closely with senior Account Managers, owning the service and concierge aspect of customer relationships and supporting the full customer journey from onboarding to ongoing success
- You will partner cross-functionally—including with Product, Customer Service, and Sales—to deliver consultative value and maximize the adoption and retention of Rho's full product suite
- Own the service and concierge component of the customer success journey in partnership with Customer Architects and Sales
- Support onboarding, implementation, and experience initiatives for new and existing customers
- Develop relationships with key users to understand their business needs and objectives, escalating complex requirements to senior team members
- Guide customer stakeholders through product adoption, providing exceptional service and fostering growth
- Collaborate with Account Executives and the Account Management team to hand off and successfully onboard new clients
- Monitor and track customer usage, satisfaction, and retention metrics
- Support identification of upsell opportunities by surfacing customer feedback to Account Managers
- Draw actionable insights from analytics and customer reports
- Maintain accurate and timely records in Rho’s CRM tools and systems
- Engage in self-directed learning to master Rho’s platform, rapidly gaining familiarity with fintech solutions and best practices
Our take
Rho was founded to address the growing need among small and medium-sized businesses for a unified solution to manage corporate spending and cash flow. Aiming to serve companies with 30 to 500 employees, Rho designed its platform to create seamless workflows across banking, corporate cards, and accounts payable.
The company introduced Rho AP, an accounts payable product, followed by a corporate card in partnership with Sterling Bank, enhancing its offering for businesses looking for efficiency in managing financial operations. With a clear focus on product strategy and growth, Rho has been expanding its team and integrating AI capabilities into its platform to stay ahead of the evolving fintech landscape.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES B
Jan 2021
$15m
SERIES A
Total funding: $97.2m
Company benefits
- Medical, dental, and vision
- Commuter benefits
- Flexible work policy
- Wellness perks
Company HQ
SoHo, New York, NY
Leadership
Everett Cook
(CEO)Studied International Economics at Vanderbilt, before working in Investment Banking at Deutsche Bank. They were a Senior Analyst at Taylor Woods and Atreaus Capital.
Alex Wheldon
(President & CPO)Founded Trebax Innovations and Kanary Limited. Served as CMO of Smarkets and CPO of Lyst.
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