Customer Onboarding Manager, Justworks
The base wage range for this position based in our New York City Office is targeted at $35.58 to $43.27 per hour
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
The base wage range for this position based in our New York City Office is targeted at $35.58 to $43.27 per hour
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You bring a consultative, service-first approach to your work, balancing structured execution with the ability to tailor onboarding experiences to meet customer needs
- You are skilled at managing multiple stakeholders and navigating ambiguity, ensuring alignment across customers and internal teams
- You take ownership of the onboarding process end-to-end, proactively managing timelines, identifying risks, and driving outcomes
- You are confident leading customer conversations, asking thoughtful questions to understand goals, and translating those insights into actionable onboarding plans
- You are a strong communicator who can explain complex concepts clearly and guide customers toward best practices
- You are adaptable and solution-oriented, able to troubleshoot challenges and make informed decisions that keep onboarding on track. You are continuously refining your approach and contributing to a high standard of customer experience
- As an Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Curious - the innate desire to learn, grow and understand
- 2–5 years of experience in customer onboarding, implementation, or customer success
- Strong project management and stakeholder management skills
- Ability to explain complex products or services clearly and effectively
- Strong attention to detail with the ability to manage competing priorities
- Experience working cross-functionally in a fast-paced environment
What the job involves
- As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations
- Serve as the main point of contact for new customers, owning the end-to-end onboarding experience
- Project manage onboarding implementations, ensuring timely completion of all milestones
- Deliver and tailor core onboarding calls based on customer needs
- Apply a consultative approach to understand customer goals and align onboarding accordingly
- Proactively monitor onboarding progress and drive accountability across stakeholders
- Identify risks and blockers and lead resolution strategies across cross-functional teams
- Provide guidance on product configuration, payroll readiness, and best practices
- Triage and resolve customer inquiries, ensuring a high-quality and responsive experience
- Partner closely with Sales to ensure a seamless transition into onboarding
- Prepare and deliver onboarding completion summaries and transition documentation
- Performs other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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