Senior Manager of GTM Operations, Patreon
$202.5-304k
Offers Equity
Mon/Wed in-office
2+ days a week in office
Funding platform for creatives
Posted today
Funding platform for creatives
1001+ employees
Posted today
$202.5-304k
Offers Equity
Mon/Wed in-office
2+ days a week in office
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- You are a strategic, people-centered operations leader who enjoys bringing clarity to complexity and scaling impact through systems and teams
- 7–10+ years of experience in Operations, Revenue Ops, Business Ops, or a related field, with people management experience
- A track record of owning tooling ecosystems (e.g., Salesforce and related tools) and making smart build/buy/consolidate decisions
- Strong program and project management skills across ambiguous, cross-functional work
- Experience balancing the needs of sales and post-sales teams with sound judgment and clear prioritization
- A framework-driven approach to decision-making and the ability to clearly communicate tradeoffs
- Demonstrated ability to influence and align cross-functional partners through clear problem solving & structured communication
- A coaching mindset and experience developing high-performing Ops teams
- You are comfortable with ambiguity, motivated by impact over optics, and energized by roles where the definition evolves over time
- If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you
What the job involves
- We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Manager, GTM Operations to support our mission
- The Operations team within Creator Success will be a brand new team and sub function. The person in this role, with support from the VP of Creator Success, will be the primary driver behind this emerging team’s strategy, goals and scope
- The Ops team will be responsible for GTM tooling and software strategy in addition to leading critical cross-functional programs that impact creator facing teams as well as other operating workstreams as needs emerge
- It is important to note that this team will operationally support Sales as well as Creator Success, in particular with regard to GTM tooling strategy
- The Senior Manager, GTM Operations will lead a small, high-impact Ops team (3–4 people) supporting Creator Success while also owning tooling and operational strategy that serves both Creator Success and Sales
- This is a strategic leadership role with real ownership. You will set tooling direction (e.g., Salesforce and adjacent tools), design prioritization and intake frameworks, and build scalable systems to support creator-facing programs, cross-functional initiatives, and operational execution
- You will regularly balance competing needs across teams and be trusted to make thoughtful, framework-driven recommendations
- Lead, coach, and develop a team of Ops professionals, increasing their autonomy and strategic impact
- Own tooling strategy and administration, including prioritization, consolidation, integrations, and enablement
- Build and maintain systems for intake, prioritization, and project management across many workstreams
- Partner closely with Sales, Product, Marketing, and PMM to support creator engagement, feedback loops, major company strategic initiatives and enablement efforts
- Clearly articulate tradeoffs, risks, and recommendations to leadership and manage up with confidence
- Success in this role looks like fewer ad-hoc requests, clearer decision-making, strong cross-functional trust, and an Ops team that operates proactively and independently
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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