Senior Revenue Operations Analyst, Spring Health
Alma
$135-159.5k
More information about location
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$135-159.5k
More information about location
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- You have 5+ years of experience in sales/revenue operations, business operations, consulting, or project management experience
- You're fluent in SQL, able to write and troubleshoot queries against a data warehouse to keep revenue data accurate, well-modeled, and usable across BI tools.You handle ambiguity well, operate as a generalist across strategy, systems, and execution, and are resourceful enough to build a path forward when no playbook exists
- You've deployed Salesforce configuration yourself, including flows, validation rules, permission sets, and field-level security
- You have built and maintained automations others depend on, not just one-off analyses
- You have expertise in revenue tools (e.g., Salesforce, Marketo, Salesloft preferred) that let you design, troubleshoot, and implement complex revenue processes and automations
- You have a proven track record of implementing sales strategies that optimize revenue generation processes
- You're fluent with AI tools (e.g., Claude, ChatGPT, Workato) as a core part of how you work, using them to move faster and think more clearly
- You apply AI judgment: knowing when to trust it, when to double-check it, and how to turn it into real leverage across the team's workflows
- You break down complex challenges into solvable parts, craft compelling solutions, and drive results with clarity and precision
- You have experience owning vendor relationships
- You specialize in designing, improving, and implementing operational processes
- You're highly organized and detail-oriented, with exceptional project management skills
- You stay current on industry best practices and emerging trends in revenue operations
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
What the job involves
- Alma is seeking a mission-driven Lead Revenue Operations Analyst to play a pivotal role in driving growth for Alma
- The Lead RevOps Analyst will own the systems, processes, and analytics that our growth teams run on, building the infrastructure that turns data into decisions and actions
- This individual will be a strategic partner across the entire business, collaborating with the Marketing, Operations, Product, Accounting, and Finance teams
- Manage and optimize the CRM, sales and marketing tools, data infrastructure, and the integrations that tie them together
- Partner with and influence cross-functional teams to design and implement strategies that improve revenue generation
- Lead projects from ideation through execution to improve revenue processes, including building technology enhancements within our revenue tools
- Own the recurring reporting rhythm across sales and growth marketing, from weekly pipeline reviews to leadership business reviews, so data consistently drives visibility and decisions
- Vet and select tools across the revenue tech stack, own vendor transitions and implementations from evaluation through go-live, and ensure clean, reliable data flow and stronger processes throughout
- Troubleshoot issues and support end users across our revenue tools
- Build and maintain the automation layer that powers our revenue processes
- Own the commission process, ensuring sales representatives are paid accurately and on time
- Drive provider acquisition forecasting, goal setting, and planning
- Own revenue data accuracy and infrastructure end to end, making a trustworthy data foundation accessible to growth teams and the company through BI tools
- What success looks like in this role:
- 95% of sales operations requests responded and resolved on time90% of planned initiatives (from a quarterly roadmap) completed by their committed date.Maintain ≥ 95% unique (non-duplicate) records across leads, contacts, and accounts in Salesforce.95% of reports/dashboards free of data errors or discrepancies when audited90% of ad-hoc reports/analysis requiring no correction or clarification100% of vendor contracts reviewed and renewed, renegotiated, or consolidated before their renewal deadline, with no lapses or unplanned auto-renewals
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised and a 2026 placement on the TIME100 Most Influential Companies List, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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