Lead Customer Engineer, ASAPP
+ Stock options
AI agents for enterprise contact centers
Open for applications
AI agents for enterprise contact centers
201-500 employees
Open for applications
+ Stock options
201-500 employees
Company mission
To solve the toughest challenges in customer services with AI.
Role
Who you are
- This role is for someone who digs into complex business problems, builds great AI solutions, and scales them to millions of users
- 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
- Deep technical skills—able to understand and shape complex AI agent designs
- Strong communication and relationship-building skills with executive stakeholders
- Comfortable working in fast-moving environments where you shape solutions and build them
- Track record of driving business outcomes through technology
Desirable
- Computer Science, Engineering, or Math degree—or equivalent technical experience
- Experience with Generative AI, Agentic AI, or conversational AI technologies
- Background in product management, engineering, or technical leadership roles
What the job involves
- You'll own the AI agent building process during customer onboarding, partnering with junior engineers to deliver results
- You'll work closely with strategic customers as their AI advisor, taking a "do what it takes" approach to help them get maximum value from GenerativeAgent
- You'll partner with every team: Go-To-Market, Engineering, Product, and leadership—becoming a key source of customer insight that shapes our product roadmap
- Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
- Craft implementation strategy for complex enterprise environments
- Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
- Work as strategic advisor with customer executive teams to define their AI roadmap
- Run feedback loops with Engineering—influence features based on customer needs
- Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
- Lead beta testing and drive adoption of new AI capabilities
Our take
With around 70% of purchases driven by customer experience, call centers are an important part of many large companies' sales operations. But call centers have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call center agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-center market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as JetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company HQ
World Trade Center, New York, NY
Leadership
Priya joined ASAPP in 2022 as CTO, moving into the role of President of Technology in 2023, Interim CEO in 2024 and CEO in 2025. Prior to ASAPP, she spent 3 years at Microsoft as a VP of Data & AI and 2 years at IBM as CTO/VP of Applied AI.
Jo-Anne Sinclair
(CLO)Prior to joining ASAPP in 2016, Jo-Anne was an Attorney at Sereno Legal Service and an SVP of Legal at Nuance Communications. She was also on the General Counsel at ScanSoft for 5 years and Caere Corporation for 2 years.
Nirmal Mukhi
(Chief Architect)Nirmal joined ASAPP in 2021 as a Director of Machine Learning Infrastructure. Since then, he has held a number of roles and moved into the role of Chief Architect in 2025. Previously, he served as the CTO at TRANSFR and spent 19 years at IBM, joining as a Software Engineer before becoming a Solutions Portfolio Manager, Development Manager of IBM Watson Education, and Development Leader of Watson Education Platform.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at ASAPP