Customer Success Senior Manager, Workday
Specialized Products
$145.5-258.4k
Salary dependent on candidates location
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
$145.5-258.4k
Salary dependent on candidates location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- 8+ years of experience in Customer Success, Consulting, Strategy, or related roles in complex environments
- 5+ years of people leadership experience, including developing high-performing teams
- Experience working with enterprise customers and executive-level decision-makers
- Demonstrated success driving adoption, retention, and expansion outcomes
- Experience resolving customer issues and managing escalations at both the business-owner and executive levels, with the ability to assess complex situations, identify root causes, and coordinate cross-functional resources for resolution
- Demonstrated executive presence, including the ability to lead meetings with senior leaders, communicate clearly in high-visibility forums, and represent the Customer Success organization with confidence and credibility
- Skilled at building and maintaining productive relationships with customers, internal partners, and cross-functional teams, especially at the executive level
- Experience leading through accountability, continuous learning, and improvement — fostering the growth and development of others by providing timely, direct, and actionable feedback
- Comfortable operating in ambiguous, rapidly changing environments, using data and outcomes to make informed decisions and refine approaches
- Experience working in or with AI-enabled or rapidly evolving products, ideally in environments that required building new processes, playbooks, or engagement models
- Background in consulting, value-focused customer engagement, or strategic program development
- Experience partnering across multiple functions (e.g., Sales, Services, Product Management) to drive aligned execution
- Ability to manage multiple priorities and initiatives concurrently, using data to inform prioritization and decisions
- Excellent verbal and written communication skills
- Ability to travel up to 35%
What the job involves
- As a Senior Manager, Customer Success – Specialized Products, you will lead a team of Specialized Customer Success Managers (CSMs) focused on driving product adoption, value realization, retention, and expansion for AI-enabled and rapidly evolving products
- You will operationalize Customer Success for emerging solutions — ensuring consistent, high-impact execution while shaping how these motions grow and scale across the organization.
- You will partner closely with cross-functional leaders to translate evolving AI strategy into repeatable, outcome-driven execution for your team and the broader CoE
- Leading and developing a team of CSMs supporting innovative, AI-enabled products, setting clear performance expectations tied to customer outcomes, adoption, retention, and growth
- Building AI literacy across the team and customer base, helping customers understand, trust, and confidently adopt AI capabilities
- Owning post-go-live success across your portfolio, including customer health, value delivery, renewal readiness, and risk management
- Designing, testing, and operationalizing playbooks, engagement models, and success motions tailored to AI-enabled solutions, and scaling what works across the broader Customer Success organization
- Leading executive-level conversations and Executive Business Reviews focused on business outcomes, return on investment, and responsible AI adoption
- Developing customer advocacy and reference stories, including case studies that highlight measurable AI-driven impact
- Partnering cross-departmentally with Customer Success, Sales, Product, Support, Operations, and Digital programs teams to align on customer strategies and drive coordinated execution
- Helping evolve the Customer Success operating model for new and emerging use cases
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
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