Senior Manager of Transformation, Xplor
Platform combining SaaS with embedded payments
Be an early applicant
Platform combining SaaS with embedded payments
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help businesses succeed by giving them the software, payments and commerce-accelerating technologies they need to thrive.
Role
Who you are
- We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment
- We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do
- 8+ years of experience in transformation, strategy/management consulting, program management, or operations roles
- A proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environment
- Experience working in or alongside private equity-backed companies is a plus
- Project management — able to structure and drive complex initiatives with multiple moving parts
- Financial modeling — comfortable building and interrogating models to support business decisions
- Change management — skilled at helping organizations adopt new ways of working
- Stakeholder management — able to influence and align across all levels of the organization
- Problem solving — strong structured, analytical thinking under ambiguity
- A collaborative, low-ego operator who builds trust quickly
- Comfortable working across strategic and detailed execution levels
- Able to engage effectively with senior stakeholders and frontline teams alike
- Even if you do not tick every box, we still encourage you to apply
What the job involves
- This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization
- A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it
- You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate
- Own transformation projects from design through implementation and measurement of long-term business outcomes
- Lead the transformation agenda for one or more assigned business functions
- Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans
- Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer
- Define project scope, milestones, responsibilities, dependencies, success measures, and governance
- Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery
- Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams
- Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results
- Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them
- Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership
Salary benchmarks
Our take
Xplor Technologies is a global software and payments company helping businesses run everyday services, such as childcare and education, fitness and wellness, home and personal services. Founded in Australian and acquired by TSG in 2019, Xplor has expanded internationally by offering tools that handle payments, bookings, and customer management all in one place.
Over time, Xplor has continued to gorw its productsoffering and aprtnershipos and its platform is now used by a variety of businesses around the work. This steady expansion reflects Xplor's focus on becoming a core technology provider for businesses that operate in people's day-to-day lives.
And in 2025, Xplor announced a major merger with Clubessential Holdings, another global software and payments company focused on membership-based organisations. The combined business will serve more than 130,000 customers worldwide, process around $47B in payments each year, and employee roughly 2,500 people. Making it one of the largest platforms of its kind. The merger is designed to bring together shared expertise, scale, and resources, so companies can move faster, improve their products and deliver even more value to their customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
Buckhead Heights, Atlanta, GA
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