Program Director, ServiceNow
$170.2-297.9k
+ Equity
More information about location
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$170.2-297.9k
+ Equity
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Minimum of 12 years progressive experience as part of a professional services organization
- 8+ years of software implementation at an enterprise level
- Ability to travel up to 50%
- Prior experience with implementing or supporting ServiceNow products in an Enterprise
- Excellent cross-functional, Project Management experience including planning, scheduling, monitoring and stakeholder reporting
- Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
- Excellent documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Exceptional interpersonal skills
- Experience leading large teams
- Demonstrated success driving complex issues through analysis and resolution
- Experience working collaboratively and cross-functionally
- Excellent written and verbal communication skills
- Strong customer orientation and an innate ability to anticipate and act
- Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
What the job involves
- The Program Director is responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects
- Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
- Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
- Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
- Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
- Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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