Senior Localisation Program Manager, Klaviyo
£60-90k
More information about location
3+ days a week in office
The only CRM built for B2C
Open for applications
The only CRM built for B2C
1001+ employees
Open for applications
£60-90k
More information about location
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- We are looking for a skilled hands-on Sr. Localisation Program Manager to join the team and help build out a scalable, cost-effective and impactful Localisation function
- 5+ years of experience overall, 3+ years of experience in a comparable localisation role on the buyer/client side
- Extensive experience of TMS systems, translation memories, localisation tools, processes and standards, and communicating effectively with stakeholders and the Localisation team on such technology and processes
- Demonstrated experience of designing and implementing localisation solutions at scale
- Experience leading content localisation across multiple languages
- Excellent teamwork skills
- Ability to partner effectively with internal teams and influence roadmaps
- Ability to hold self and teams accountable to a high quality standard
- Excellent organisational and multitasking skills, and attention to detail
- Excellent communication and interpersonal skills, both written and verbal in English
- Strong time management and prioritisation skills with a proven ability to meet deadlines and make trade-offs
- Strong analytical and problem-solving skills
What the job involves
- Localisation efforts at Klaviyo are centred around linguistic excellence, cultural relevance, teamwork and scale
- We are responsible for the translation and cultural adaptation of all customer-facing content
- This includes performance-based marketing collateral, original training programs, the Klaviyo application and website, and marketing campaigns
- Our work is not just about translation and localization; it is about providing our users with an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo
- As a Sr Localisation Program Manager at Klaviyo, your primary responsibilities will be to:
- Delight our international customers by owning and driving high quality, localised customer experiences for all international markets and languages across Marketing, as well as other parts of the customer journey
- Drive localisation scale by collaborating with stakeholders to understand goals and priorities, and creating localisation solutions that meet the immediate need as well as the need for long-term scalability
- Plan, implement and manage efficient and scalable end-to-end localization frameworks for Marketing (and other teams) tailored to the diverse content types across Klaviyo
- Engage and build relationships with cross-functional teams and stakeholders (Marketing, Product, Engineering, Customer Education, Legal etc.) to launch successful localized products and content
- Guide stakeholders across Klaviyo to ensure localization best practices are followed and drive efficient execution
- Proactively identify and streamline technical and process issues that affect localized product and content relevancy, quality, and functionality
- Actively seek out opportunities to optimize the international user experience and influence adoption of optimal solutions
- Collaborate with the Localisation team, stakeholders and other teams to deliver a high quality localised experience for international customers, drive scale in localisation and resolve issues and blockers
- Perform other related duties as assigned
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
- 28 days holiday
Company values
- Put customers first.
- Win together.
- We’re 1% done.
- Know the score.
- Be meticulous in your craft.
- Move fast, no shortcuts.
- Drivers wanted.
- Stay hungry, stay humble.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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