Customer Success Manager, Monta
Danish, German, French, or Dutch Speaker
€52.2-69.9k
Salary applicable for candidates based in Paris. For London based candidates: £56,400 - £75,500 +20% bonus
Electric vehicle charging platform
Be an early applicant
Electric vehicle charging platform
201-500 employees
Be an early applicant
€52.2-69.9k
Salary applicable for candidates based in Paris. For London based candidates: £56,400 - £75,500 +20% bonus
201-500 employees
Company mission
To empower people and businesses to go (and stay!) electric.
Role
Who you are
- Language Requirement. Fluency in one of our key market languages: Danish, German, French, or Dutch
- We’re looking for a Customer Success Manager who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins
- 3–5 years of experience in Customer Success, Account Management, or Technical Account Management within a SaaS or B2B tech environment — preferably in a fintech, scale-up, energy, or mobility context
- Strategic operator with a commercial mindset — You know how to balance relationship-building with revenue-driving, and when to push vs. pause
- Strong communicator and customer advocate — You can navigate both high-level business conversations and low-level technical blockers, always bringing clarity and action
- Process-minded & detail-oriented — You structure chaos, you track your accounts, and you sweat the follow-ups
- Confident using data and AI-powered tools to accelerate daily tasks, manage portfolio health, and drive insights that inform account strategy (Excel, Notion AI, ChatGPT, HubSpot, Tableau)
- A builder at heart — You’re not just here to manage. You’re here to improve how we scale Customer Success at Monta
- To succeed in this position, your spoken and written English skills need to be proficient
What the job involves
- Drive real customer outcomes — You’ll lead a portfolio of B2B2C accounts and turn onboarding into adoption, and adoption into growth
- Be the reason customers stay and scale with Monta — through structured engagement, proactive planning, and commercial intuition
- Master the EV charging ecosystem — You’ll quickly get fluent in roaming, hardware, tariffs, and payments — and become the go-to guide for partners/customers looking to increase operational efficiency and grow their customer base
- Operate with ownership — From implementation to renewal, you’ll take full responsibility for customer success — building trust, solving problems, and seeing the impact of your work directly in retention and expansion
- Build internal influence — You’ll be the voice of your customers, helping shape Monta’s product and service through structured feedback loops, prioritised escalations, and smart cross-functional collaboration
- Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
- Manage risks, ensure renewals, and drive growth in your portfolio
- Ensure the success of customer accounts through strategic touchpoints, regular engagements, business reviews, project management, and success planning
- Track key metrics to identify opportunities and mitigate risks
- Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
- Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and request
- Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential
Application process
- Please send us your application in English
- We usually respond within two weeks
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Recent funding invest further in R&D alongside expanding its partner network.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$93m
SERIES B
Sep 2022
$34.9m
SERIES A
Total funding: $151.2m
Company benefits
- Flexible work set-up - Have your preferred workspace and work schedule to fit your needs. We give you the flexibility to choose
- Parental leave - You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives
- We invest in you - We support Monteers with time and resources to attend conferences, start courses and even work on their own projects
- Travel to HQ 3 times a year - Everyone gets the chance to get together in Copenhagen 3 times a year - for our annual summer party, Christmas lunch, and one more surprise
- Monta’s own EVs - We want our Monteers to have the same experience we worked so hard to build. So, we have 2 available EVs in our HQ
- Pension & Health care plan - We want to take care of you now and until your career is over so we offer a pension and health care plan
- Sports & care - Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well
- CO2 offsetting - Starting in 2022, we offset 16 tons of CO2 for current and soon-to-be Monteers
- Gamified office - A joyful and entertaining working space could make all the difference between a person doing okay or thriving at work
Company HQ
Østerbro, Copenhagen
Leadership
Casper H Rasmussen
(Co-Founder & CEO/CTO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder, Executive Vice President)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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