Senior Client Success Manager, #Paid
Influencer marketing & collaboration platform
Open for applications
Influencer marketing & collaboration platform
101-200 employees
Open for applications
101-200 employees
Company mission
To power all brand collaborations across the creator economy, enabling creators to build careers they love.
Role
Who you are
- You’re client-obsessed and driven to go above and beyond to keep clients happy
- You create meaningful relationships and ensure a thorough understanding of client campaign goals and broader business objectives
- You know how to set and manage expectations with clients and key stakeholders effectively
- You’re detail-oriented and capable of managing multiple programs simultaneously
- You can balance tactical strategies to satisfy clients with strategic plans for account expansion
- You’re data-driven, using insights from campaign performance to tell compelling stories and guide decisions
- You share learnings and best practices with your team, creating resources that foster continuous improvement and collaboration
- You’re always working on self-improvement, proactively seeking feedback and taking steps to grow and develop
- You’re experienced in digital marketing, particularly creator marketing, with a strong understanding of social media platforms like Instagram, Facebook, TikTok, Snapchat, YouTube, and emerging channels
- You have at least 5 years of experience in a client-facing role managing relationships, with a demonstrable track record of driving customer outcomes
- Direct experience in creator and influencer marketing is highly preferred
What the job involves
- As a Senior Client Success Manager, you are the key driver of success in executing client creator marketing programs
- Responsible for the complete execution of campaigns, you will ensure they align with client objectives while managing, nurturing, and expanding client relationships
- This role requires a proactive, results-driven professional who can navigate complexities, optimize processes, and prioritize client satisfaction
- You will directly own and manage the relationships #paid has with its creators and clients post-sale
- Additionally, you will collaborate with cross-functional internal stakeholders, including Product, Sales, Media, Analytics, and Strategy, to deliver exceptional client experiences by ensuring feedback is addressed and solutions are implemented effectively
- Oversee and execute campaigns for larger, strategic accounts
- Daily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters and contracting creators, scheduling content creation and posts, tracking program performance, presenting comprehensive post-campaign reviews, communicating with the creator network
- Own and drive client happiness through: Fast response times to client inquiries, maintaining professionalism in all meetings, calls, and emails, ownership of individual NPS scores
- Manage multiple campaigns simultaneously, with periods of varying workloads
- Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
- Work closely with stakeholders in Product, Sales, Media, Analytics, and Strategy to optimize client satisfaction, ensuring client feedback is documented and addressed
- Collaborate with Sales on customer growth and expansion by providing insights and recommendations for further partnerships
- Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
- Address client concerns proactively, leveraging data and input from management or subject matter experts when needed
- Manage creator relationships and campaigns seamlessly, ensuring smooth operations, impactful results, and alignment with client goals
- Consistently meet and exceed KPIs, including client satisfaction scores, retention, and revenue growth metrics
- Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings
Our take
The social media creator economy has continued to grow and flourish in recent years. However, influencers continue to battle the challenge of an ever-changing engagement algorithm. This has not made it easier for big brands, who have, since the early days of social media, struggled with harnessing the power of influencer marketing. #Paid was founded to provide a solution to both stakeholders.
#Paid is a creator marketing software platform built as a marketplace for businesses to harness the influencer marketing economy. It allows influencers access to a wide array of clientele, and provides its business customers with the ability to generate campaigns, shop creators, and reach their target audience without the expertise previously needed to execute these campaigns. The company’s precision matching has contributed significantly to its success in recent years.
Impressively, the company serves Nestle, UberEats, Volvo, and Canon, amongst other big names. With the continued rise of the content creation industry, #Paid’s unique positioning as both content and brand advocate should secure its growth along with it. Recently, the company was named an official TikTok Marketing Partner, offering yet more opportunity for it to expand the reach of its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$13.3m
SERIES B
May 2018
$9m
SERIES A
Total funding: $23.9m
Company benefits
- Digital first
- Spending account
- Unlimited vacation
- Internet/phone allowance
- Health coverage
- Education allowance
- Summer Fridays
- Team socials
Company values
- Have a career defining moment: #paid is a company that thrives on data, testing, iteration, and making smart bets on big ideas. No matter your role in the company, if you have an idea that will have a 10x impact, you have the opportunity to make it happen
- Be your most authentic self: We believe the best ideas come from a diverse group of people. We pride ourselves on an environment built on a foundation of respect, inclusiveness, and belonging. We celebrate and share in what makes us unique
- People are the soul of our company: #paid is made up of a group of really bright, talented, and hard working humans. Every new member that joins #paid raises the bar. We believe that to achieve greatness, you have to work with great people. #paid prides itself on providing the freedom for talented people to come together, solve hard problems, and turn an industry on its head
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Bryan Gold
(CEO)Has worked previously as a Launch Specialist at Apple and is an Alumnus of Next Founders.
Adam Rivietz
(CSO)Previously the Founder & President of Entourage Apps, which was acquired, as well as Owner & Founder of MyProm Inc.
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