Lead Product Designer, AirHelp
1-5 days a week in office
Claims management company for flight disruptions
Be an early applicant
Claims management company for flight disruptions
201-500 employees
Be an early applicant
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- 7+ years of product design experience, with at least 2+ years in a lead role shipping mobile applications end-to-end
- A track record of launching and scaling mobile products that drive significant business outcomes
- Deep expertise in user research, design systems, interaction design, and visual design for mobile platforms
- A portfolio that demonstrates exceptional design quality, strategic thinking, and clear business impact
- Strong communication and storytelling skills—you can bring people along, even in complex or high-stakes situations
- Experience working in cross-functional, fast-paced environments, including collaboration with external engineering partners
- Mastery of Figma and other modern design tools
- A passion for mentorship and helping designers grow—through systems thinking, coaching, or leading by example
- Business-level fluency in English
What the job involves
- We’re seeking a Lead Product Designer to own and evolve the design direction of our new mobile app—a core initiative driving the next phase of our company’s growth
- This is a rare opportunity to shape the future of a high-impact product from the ground up, influencing not just how it looks and feels, but how it performs and scales
- In this pivotal role you’ll collaborate closely with product, design, and company leadership to refine the current MVP and guide it toward long-term success
- As the design lead, you will bring strategic thinking, systems-level design craft, and mentorship to elevate both the product and the team
- From delivering a best-in-class mobile experience to amplifying design’s impact across the company, you’ll be in the driver’s seat
- Reporting To: Vlad Margulis
- Lead the end-to-end design for our mobile app—evolving the MVP and launching high-impact new features that balance user needs and business goals
- Shape and drive design strategy in close partnership with product leadership, using user insights, data, and market signals to define a bold vision and actionable roadmap
- Mentor and elevate designers across the team, fostering a culture of growth, feedback, and design excellence
- Translate complexity into clarity by aligning business strategy, technical constraints, and user behavior into a holistic and intuitive mobile experience
- Identify and drive new strategic opportunities—from product innovation to process improvements, with measurable business and user impact
- Present and communicate design decisions effectively across disciplines and leadership levels—ensuring alignment and enthusiasm for the work
- Champion design operations, investing in tools, systems, and workflows to enhancethe quality, velocity, and impact of our design practice
- Our app is more than a product—it’s a strategic lever for our company’s future. As the Lead Mobile Designer, you’ll define how millions of users engage with our brand, while elevating design’s influence across the business. You’ll shape not just what we build, but how we build it and who we become as a design team
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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