Associate Customer Success Manager, Pointclickcare

• Ability to manage a high-volume portfolio through prioritization, attention to detail and a sense of urgency
• Experience with Salesforce
• Strong written and verbal communication skills
• Excellent organizational, project management & time management skills

Desirable

• The Associate Customer Success Manager will play a key role in our Digital Customer Success strategy. This role involves working collaboratively with the Digital Customer Success team to help clients achieve their goals and ensure a positive experience with PointClickCare
• Respond to customer inquiries using a case management application, acting as a trusted advisor to drive solution adoption and help customers achieve their objectives, thereby maximizing business value
• Assist customers in identifying how PointClickCare products can address their critical business challenges
• Reduce product and logo churn by effectively identifying, managing, and mitigating risks
• Collaborate with other teams as needed to address customer inquires