Senior Product Manager, Medallia

• This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering applications that enhance customer and employee experiences at scale
• Bachelor's Degree in science, engineering, or related quantitative field or equivalent experience
• 5+ years of of product management experience leading strategic vision and delivering product roadmap
• Demonstrated experience building, launching, and scaling enterprise-grade solutions
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners
• Demonstrated experience driving cross-functional company initiatives across multiple departments

Desirable

• We are seeking an experienced Senior Product Manager to lead product innovation for the Medallia Experience Cloud application
• The ideal candidate will drive the strategy, development, and growth of our reporting and analytics features, ensuring that they meet the evolving needs of our customers and partners, and maintain our competitive edge in the market
• As a Senior Product Manager, you will own and define a roadmap for Medallia’s reporting and analytics features, enabling users through the power of AI to deeply understand customer and employee feedback collected across the customer journey
• You will lead efforts defining the product vision and requirements for the what, why, and where of our reporting strategy within the Medallia product portfolio
• Finally, you will collaborate with other product and engineering leaders to ensure products built support our vision, to empower organizations to deliver on their promises
• Drive product strategy and delivery of the reporting and analytics features included within our core Medallia Experience Cloud application, including Text Analytics, GenAI capabilities, reporting modules and dashboards
• Discover customer needs, define and deliver new features across managing product development processes, including betas, for the functionality of the feature group
• Develop and document detailed product requirements, design and engineering estimates to formulate launch plans and delivery timeline
• Directly manage and prioritize product backlog and scrum team for the feature group
• Provide leadership and guidance to engineering teams, and partners with Engineering leads/directors to manage functionality, achieve product KPIs and guide the design and implementation of solutions
• Define and own the 12+ month feature roadmap to drive priorities while taking into consideration both value creation and cost to create value
• Effectively work cross-functionally and collaboratively with peers in PM, Design and Engineering to take products/features to market and drive success
• Partner cross-functionally with ecosystem leads and directors to manage functionality, achieve product KPIs, and guide the design and implementation of solutions
• Participate in building a company culture of best practices and shared knowledge within colleagues and communities
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products