Customer Solutions Engineer, PermitFlow

New Grad

$90-125k

+ Equity packages

Entry and Junior level

New York

3 days a week in office

AI pre-construction platform built for construction and trades

Job no longer available

AI pre-construction platform built for construction and trades

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Job no longer available

$90-125k

+ Equity packages

Entry and Junior level

New York

3 days a week in office

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Company mission

To make pre-construction seamless, empowering builders to start projects faster with confidence.⁠⁠

Job

Company

Role

Who you are

Must be a new grad with a 2025 graduation date
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives
Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before
Construction or permitting experience is a plus, but absolutely not required

What the job involves

Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Capture and synthesize feedback from customers to inform product priorities and process improvements
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

Our take

Aiming to release value in the construction market, PermitFlow is an AI-powered construction permit application and management platform. It exists to simplify the pre-construction process for builders and owners, enabling them to move forward with projects more easily.

The company offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.

Through the deployment of advanced technologies, PermitFlow has kept up with the needs of a changing market, benefitting builders and stakeholders across the nation. As AI has advanced, so too have the company's algorithms, bringing in new functionalities such as voice AI agents that can schedule an inspection as soon as a project is permitted.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Dec 2025

$54m

SERIES B

Feb 2024

$31m

SERIES A

Total funding: $90.7m

Company benefits

Equity packages
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO

Company HQ

Civic Center, New York, NY

Leadership

Francis Thumpasery

(CEO)

Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.

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