Customer Support Working Student, Eye Security
Part Time
Subscription-based cybersecurity & insurtech
Open for applications
Subscription-based cybersecurity & insurtech
101-200 employees
Open for applications
101-200 employees
Company mission
To cyber-protect every organisation in Europe.
Role
Who you are
- Passion and basic knowledge in IT and IT security
- Analytical, customer- and result-focused
- Excellent communication skills
- Fluent in both English and Dutch, written and spoken. German would be a plus
- Available for 2 days / week
What the job involves
- As a Customer Support working student for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests
- You will also be responsible for ensuring that work instructions and guides remain up to date
- Help customers with answering concrete cybersecurity questions
- Register, classify, and prioritize everything that comes in
- Process and track customer support requests, ensuring proper resolution
- Keep customers updated on the progress of their requests
- Ensure that work instructions and guides remain up to date
- Key Focus Areas:
- Provide excellent customer service
- Resolve incidents and requests as quickly as possible
- Consult with more experienced colleagues to solve more complex problems
- Maintain up-to-date work instructions and guides
Our take
Eye Security was founded by a trio of Dutch Security Services and Intelligence experts, who wanted to combine round-the-clock cyber security with built-in cyber insurance in one platform. Small businesses are the top priority for the company, as these organizations lose billions in damages related to cyber attacks every year.
With hundreds of customers across a wide array of industries, Eye Security’s proposition is a subscription model, making it more manageable for small businesses. Beyond its flagship cyber security and insurtech solution, the company also offers more tailored packages and industry-specific solutions, further widening its appeal.
It is this suitability for many industries that makes Eye Security stand out, and it has attracted substantial investment from the likes of JP Morgan. Interestingly, this will be used to consolidate its presence in European markets, rather than expanding into the likes of North America - where it would likely meet fierce competition from native companies.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$39m
SERIES B
Nov 2022
$19.6m
SERIES A
Total funding: $63.8m
Company benefits
- Become part of one of the fastest growing cybersecurity scale-ups in Europe - as the company is growing, further career development is very likely
- Bonus scheme
- Flexible working hours and working rhythm remote, hybrid or in the office
- Car allowance
- MacBook or Windows Laptop and iPhone
- Our Belgium office is located in Oostkamp, our headquarter is in Den Haag and we have a hybrid way of working
- We love to have fun! We have events every month, quarterly and going on work-cation once a year
Company HQ
Nieuw Binckhorst, The Hague, Netherlands
Leadership
Job Kuijpers
(CEO)Previously Director at the National Communications Security Agency, and Policy Advisor at the Ministerie van Buitenlandse Zaken. Was also an Intern at the United Nations.
Pieter Kerkhofs
(CTO)Previously a Cyber Security Specialist at the Ministerie van Defensie, and Tech Freelancer at Web-Guard.nl. Also worked in Cyber Risk Services at Deloitte, and in the IT department for Nederlandse Spoorwegen.
Vincent van de Ven
(COO)Previously a Cyber Security Manager at the Ministry of the Interior and Kingdom Relations, and before that for the Ministry of Defence. Was also Managing Director at agency.com and a Product Manager at Unilever.
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