Customer Success Associate, Flex Legal
Flex Trainee
Must be based in London
Legal profession staffing agency
Job no longer available
Legal profession staffing agency
101-200 employees
Job no longer available
Must be based in London
101-200 employees
Company mission
To make the legal industry more human and agile.
Role
Who you are
- Energetic with strong EQ and an ability to influence and shape the future of the Flex Trainee offering
- Passionate about the company’s values of positivity, responsiveness and being human
- Passionate about delivering great outcomes to Flex’s clients and trainees
- Able to think on their feet and be adept at solving problems
- Comfortable juggling competing demands and managing a varied workload
- Proactive and able to take initiative for the benefit of the team and/or clients/candidates/trainees
- Able to solve problems and make effective and timely decisions based on the knowledge available
- A strong communicator, confident at presenting and selling the company and Flex Trainee to clients, including lawyers and other senior stakeholders
- Familiar with the legal and/or recruitment industries
- Passionate about social mobility
What the job involves
- The Customer Success Associate, or 'Flex Trainee Success Associate' will report to the Flex Trainee Success Manager and contribute to the ongoing success of our award-winning Flex Trainee placements
- Playing a key role in overseeing the Flex Trainee mentoring programme
- Mentoring individual Flex Trainees and supporting them with professional development
- Monitoring progress of Qualifying Work Experience and reporting to the Success Manager on any issues
- Monitoring progress of the SQE study and updating mentors on progress
- Ensuring the success of our Flex Trainee placements, trouble-shooting issues with both clients and candidates and ensuring both parties have a positive experience of the scheme
- Building strong relationships with Flex Trainee clients, including overseeing placement management of all Flex Trainee clients (with support from Flex Trainee account managers)
- Assisting the Trainee Success Manager with ensuring the ongoing development of Flex Trainees; including supporting the Talent Manager with the Flex Trainee ‘readiness programme’ and any ongoing training
- Assisting the Trainee Success Manager with overseeing the Flex Trainees’ performance programme (including 6-monthly performance reviews and probation reviews)
- Building strong relationships with Flex Trainees
- Supporting the Success Manager in running social events for the trainees to allow them the opportunity to network and socialise with each other
- Supporting the Success Manager with the off-boarding process including ensuring all relevant documentation is in place and arranging exit interviews
- Contributing to the design and implementation of best practice for Flex Trainee
- Working closely with other Flex teams, including Account Management/Sales/ Marketing/Tech/Finance
- Using all Flex systems and processes efficiently and ensuring compliance with internal and external data policies
- Maintaining awareness of the competitive market landscape and industry developments relevant to Flex Trainee
- Attending networking and other events and be an ambassador for Flex Legal and Flex Trainee
- Assisting the Trainee Success Manager with team training on Flex Trainee for Flex HQ team
Salary benchmarks
Our take
Law firms often experience periods of increased demand, especially around project work, but don't have the time or expertise to easily source skilled legal professionals. Flex Legal was founded in 2017 with the goal of easing these staffing problems, giving law firms access to a flexible pool of qualified and vetted lawyers and paralegals.
Flex's main competition are the traditional recruitment agencies who have supplied temporary workers in this sector, but lacking the links to the legal profession they are unable to source the best talent or accurately assess their suitability for roles. Compared to other legal agencies Flex is a step ahead in its matching systems and interface, for instance offering video profiles and automated timesheets and invoicing systems which are not typical in the sector.
As the legal profession continues to modernise, having access to the top new talent will be increasingly important. Flex's contribution is to implement tools like the training journal app, which is the UK's first digital Qualifying Work Experience record. This will bolster Flex's pool of qualified legal talent while supporting students and employees through the qualification process, a win-win for the company and the industry. In 2024, an acquisition by vision-aligned London-based international law firm Mishcon de Raya will see Flex maintain autonomy and benefit from new capital.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private healthcare (following successful completion of 3 month probationary period)
- 25 days annual leave, plus Bank Holidays
- Hybrid working, with vibrant office based just off Bermondsey Street in London
- Cycle to work scheme
- Enhanced parental leave pay
- Generous nursery benefit (subject to scheme’s eligibility criteria)
- £200 annual development budget for personal/professional development
- £200 allowance towards home office equipment
- Employee Assistance Programme
Company HQ
Bermondsey, London, UK
Leadership
Mary Bonsor
(Co-Founder)Is also a Governor at Keyworth Primary School. Was previously a Solicitor at Winckworth Sherwood LLP.
James Moore
(Co-Founder)Is a board member for SysKit, Gearset and 3T Software Labs. Prior to co-founding Flex Legal was CTO of Redgate Software.
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