Commercial Leader, Quince

• 15+ years of experience in general management, ecommerce, strategy, or operations roles
• Proven success launching or scaling a market or region from the ground up
• Strong understanding of the local consumer landscape and ecommerce ecosystem
• Experience leading and developing cross-functional and matrixed teams
• Demonstrated P&L ownership and comfort with budgeting and business case development
• Familiarity with international ecommerce operations including logistics, fulfillment, payments, returns, and CX
• Strong leadership presence with the ability to inspire and retain top talent
• Excellent analytical, strategic thinking, and execution skills
• High bias for action and ability to operate effectively in ambiguous, fast-paced environments
• Bachelor’s degree required

Desirable

• Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc
• As the Head of Market-UK, you will serve as Quince’s business owner and country leader, responsible for launching and scaling our presence in UK and broader Europe as we continue to expand our international footprint
• This is a full-stack, high-impact leadership role spanning go-to-market strategy, team building, digital and physical operations, and full P&L ownership
• You will be charged with creating a locally resonant customer experience while upholding Quince’s global brand promise: high quality, radically low prices, and responsible production
• Reporting to the Head of International, you will work cross-functionally across digital, supply chain, merchandising, marketing, and customer care, blending strategic vision with hands-on execution to drive customer growth and operational excellence
• Serve as the General Manager for UK with full ownership of market strategy, P&L, and end-to-end customer experience
• Localize and execute Quince’s international market playbook, adapting it to meet regulatory, operational, and consumer needs
• Build and manage a high-performing, cross-functional team across digital, marketing, logistics, merchandising, and CX—either directly or via dotted-line leadership
• Lead customer acquisition and retention efforts, maintaining performance on key growth metrics such as LTV/CAC and payback
• Develop and execute the country-specific business case, including budgeting, forecasting, and performance tracking
• Manage third-party partners and vendors across last-mile delivery, payments, returns, and other operational functions
• Collaborate with HQ teams in product, engineering, and operations to localize the site, app, payments, and logistics experience
• Drive merchandising and assortment decisions tailored to local preferences, seasonality, and sell-through performance
• Act as the internal advocate for the UK and European customer, sharing insights to inform broader product and marketing strategies
• Provide regular reporting and market readouts to international leadership