Account Director, Medallion
$135-190k
+ Equity and bonus
Healthcare and provider network operations platform
Job no longer available
Healthcare and provider network operations platform
201-500 employees
Job no longer available
$135-190k
+ Equity and bonus
201-500 employees
Company mission
To free healthcare teams to focus on what matters.
Role
Who you are
- Bachelor's degree in Business Administration, Sales, or related field; MBA preferred
- 7+ years of experience in strategic account management or similar roles
- Proven track record of meeting or exceeding revenue targets and account management metrics
- Strong understanding of SaaS business models and experience working with enterprise-level clients, preferably at >$500K annual contract value
- Exceptional communication, negotiation, and relationship-building skills
- Exceptional ability to collaborate effectively with cross-functional teams
- Strategic thinker with the ability to identify growth opportunities and drive results
- Proficiency in CRM software and other relevant tools
- Flexibility to travel as needed
- Demonstrated leadership capabilities with a focus on coaching and mentoring team members, and building new processes
- Operations experience and previous start-up experience a plus
- Healthcare experience a plus
What the job involves
- As an Account Director at Medallion, you will serve as the dedicated liaison for our largest customers
- Your primary focus will be to drive customer adoption, success, and revenue growth by leveraging the full potential of the Medallion platform and services
- You'll conduct routine health checks, assess business value, and ensure our customers achieve optimal returns on their investment
- This role reports directly to Medallion's Senior Vice President of Customer Account Management
- Customer Engagement: You will serve as the primary point of contact between our customers and Medallion, seamlessly transitioning from the sales process to implementation and renewal, ensuring a smooth journey towards achieving their objectives
- Business Outcome Definition: Collaborate closely with customers to pinpoint and articulate their desired business outcomes, driving towards maximum value realization throughout their journey with Medallion
- Trusted Advisor Relationship: Forge deep, trust-based relationships with customers and executive sponsors, guiding them towards optimal product adoption and leveraging our solutions to unlock their full business potential
- Opportunity Identification: Proactively identify, sell, and position opportunities for additional Medallion offerings, continuously seeking avenues to drive and enhance customer value
- Adoption Monitoring and Optimization: Monitor usage patterns and adoption trends, offering strategic recommendations to mitigate risks and cater to evolving customer needs, while also optimizing their utilization of Medallion solutions
- Efficiency Enhancement: Identify and eliminate any inefficiencies in the deployment of Medallion solutions, streamlining processes to ensure seamless integration and maximum value extraction
- Health Checks and Renewal Management: Conduct thorough assessments of customer health and ROI, proactively identifying renewal risks and collaborating closely with internal stakeholders to ensure successful renewals and long-term satisfaction
- Customer Feedback and Advocacy: Serve as the voice of the customer within Medallion, actively soliciting feedback and insights to drive continuous improvement across all facets of our products and services
- Strategic Oversight: Partner with Operations, GMT, Implementation, and Project Management teams to plan and execute implementation SLAs, tasks, and milestones, ensuring a strategic and seamless implementation process
Our take
The Digital Health Market size exceeded $332 billion in 2022 and is expected to continue its growth. Digital health technology enables workers to make smarter choices, allowing people to spend more time on tasks they deem valuable, and is thus fundamentally transforming healthcare.
Healthcare providers, whether doctors, nurses, or mental health counsellors, need to be licensed in the state where the patient is located, which can be an arduous task due to each state having different rules. Medallion's automation software solves these problems. It also focuses on payer enrolment, gathering information critical to insurers for providers to participate in their network, as well as credentialing.
Medallion plans to expand its engineering and operations teams, increasing its employee and management headcount in line with substantial funding rounds. With these strategic enhancements, Medallion is poised to further streamline healthcare processes and support the continued growth of the digital health market.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2025
$43m
LATE VC
Jun 2022
$35m
SERIES C
Total funding: $128m
Company benefits
- Thoughtful remote environment: Even though we're 100% remote, we offer a monthly work-from-home and a monthly team connection stipend. Plus, access to WeWork and office spaces in select cities!
- Annual learning opportunities: We're committed to investing in your professional development, so every employee gets access to ann annual learning and development grant
- Comprehensive healthcare: We offer medical, dental, vision, and short- and long-term disability with 100% covered options and dependent coverage. Plus, generous parental leave and mental health benefits
- Time off to recharge your creativity: Everyone needs time to rest and recharge which is why we offer unlimited paid time off and eleven company holidays
Company HQ
Eureka Valley, San Francisco, CA
Leadership
Derek Lo
(CEO)Founder and CEO of Py from 2017-2019 and Director of Product Management for Hired, Inc. from 2019-2020. Founded Medallion in 2020.
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