Inside Sales Manager, Honor
$73.1-100k
OTE
$73.1-75k
BASE
Plus equity
In-home care network
Be an early applicant
In-home care network
501-1000 employees
Be an early applicant
$73.1-100k
OTE
$73.1-75k
BASE
Plus equity
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required
- Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions
- Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers
- Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment
- A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach
- The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes
- The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights
- 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics
- Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment
- Completion of 4-year bachelor’s degree or equivalent experience
- 2+ years of inside sales management experience preferred
- 3+ years of sales experience
- Remote leadership experience preferred
- Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team
- Experience executing sales plans and reviewing metrics
- Demonstrated ability to implement and train sales teams in strategic selling techniques
- Ability to work some evenings and weekends
What the job involves
- This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs
- The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care
- As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs
- You lead by example, emphasizing active listening and clear communication to help customers find the right support
- With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others
- Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans
- Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas
- Demonstrate ability to improve individual and team performance results through coaching
- Use CRM data and performance metrics to drive targeted coaching and optimize team conversion
- Achieve all performance targets as determined by the company
- Effectively interview, hire, and train high-performing sales representatives
- Responsible for creating a team culture that starts with the client and works backwards
- Manage day-to-day sales performance of all team members and deliver timely feedback on results
- Drive accountability and consistent performance management for results within the team
- Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement
- Responsible for identifying and addressing inefficiencies in sales processes and tools
- Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity
- Maintain high employee engagement in a remote work environment
- Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success
- Reports directly to the Sr. Sales Manager and has a 1:15 ratio of employees to lead, mentor, motivate and conduct performance management
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
Share this job
View 2 more jobs at Honor