API Integrations and Documentation Lead, Polly
In-office Tue/Wed/Thur
3 days a week in office
End-to-end capital markets ecosystem platform
Be an early applicant
End-to-end capital markets ecosystem platform
101-200 employees
Be an early applicant
In-office Tue/Wed/Thur
3 days a week in office
101-200 employees
Company mission
To help capital markets and secondary teams operate faster, smarter, and more profitably with best-in-class technology configured for each customers' unique workflows and needs.
Role
Who you are
- You have 5+ years of API Documentation and Integration experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company
- You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience
- Proven experience in writing and managing API documentation
- Experience working with external partners, developers, or customers in a technical support capacity (diagnosing, debugging, and fixing API issues)
- Strong understanding of RESTful APIs, Webhooks, and other API-related technologies and best practices
- Familiarity with data concepts like SFTP, JSON, XML
- Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely
- Familiarity with developer tools, version control systems (e.g., Git), and API documentation platforms (e.g. Swagger, Postman)
- Strong troubleshooting and problem-solving skills
- Ability to work independently and collaborate across teams in a remote environment
- [Preferred] Experience in the SaaS or mortgage industry
- [Preferred] Background in software development or a technical degree
- [Preferred] Familiarity with developer communities and partner ecosystems
What the job involves
- This role will serve as the primary point of contact for partners integrating with our platform, ensuring seamless technical collaboration and exceptional documentation support
- Create, update, and maintain comprehensive API documentation, including guides, reference materials, integration manuals, and sample code
- Ensure that documentation is clear, accurate, and accessible to developers of all skill levels
- Collaborate with internal engineering teams to gather and distill complex technical information into user-friendly resources
- Act as a primary technical resource for partners, guiding them through integration processes and troubleshooting issues as they build against our APIs and SDKs
- Translate technical information into clear, non-technical terms for partners and vice versa, ensuring seamless communication between teams
- Provide hands-on support (boots on the ground) during partner onboarding and integration
- Develop tailored integration solutions, FAQs, and best practices to enhance partner success
- Maintain a feedback loop with partners to continuously improve the API documentation and integration experience
- Set up and manage environments for partners to test and develop their integrations, ensuring they have the necessary resources to succeed
- Test APIs and SDKs internally, validating functionality and performance before releasing updates to partners
- Collaborate on automating onboarding, troubleshooting, and other processes via the SDK
- Act as a bridge between the engineering, product, and customer success teams to ensure alignment and support for partner needs
- Provide input into API design based on partner feedback and integration challenges
- Continuously monitor and update API documentation based on new features, updates, or improvements to our platform
- Identify opportunities to streamline the integration process and improve partner satisfaction
- Stay current with industry best practices and trends in API documentation and integration strategies
- Lead efforts to automate key parts of the partner onboarding process, troubleshooting workflows, and API interaction on the SDK side
- Ensure smooth integration processes by standardizing API and SDK documentation based on industry standards (JSON, XML, Swagger, Postman, Python)
Application process
- Round 1 - 30 minute 1:1 with a Polly Talent Team Member
- Round 2 - 30 minute 1:1 with Polly’s VP, Product
- Round 3 - Take Home Assessment + Presentation
- Round 4 - 30 minute 1:1 with a Polly Software Engineer
- Round 5 - 30 minute 1:1 with a Polly Product Manager
- Round 6 - 30 minute 1:1 with Polly’s CTO
- Round 7 - 30 minute 1:1 with Polly’s VP, Customer
Our take
Many of the processes in the mortgage industry have remained unchanged for decades, and huge amounts of money are spent on tasks that have the potential to be automated. This is the gap that Polly fills, with its SaaS solution for mortgage lenders, that can automate mortgage loan pricing and sales, as well as offering data-driven analytical insights.
In an industry worth trillions of dollars, Polly has found its place in providing flexible and innovative time-saving solutions for repeatable mortgage capital market tasks. With product and pricing, loan trading, and analytics capabilities, the company offers its clients comprehensive control to modernize their workflows and has enjoyed rapid growth and an increasing customer count.
Funding raised by Polly is cited to go towards accelerating innovation - including by investing in AI and ML capabilities - as well as growing its ecosytem of partners, hiring talent, and delivering even better products for its customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2024
$25m
GROWTH EQUITY VC
Jan 2022
$37m
SERIES B
Total funding: $77m
Company benefits
- Competitive salaries
- 100% paid medical/vision/dental/disability/life insurance
- Unlimited PTO
- Remote environment
Company HQ
Financial District, San Francisco, CA
Leadership
Adam Carmel
(CEO)They worked as the VP of Provident Funding Associates for over 6 years before founding Ethos Lending in April 2019. After over 5 years, they left this CEO position to found Polly in April 2019.
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