Director of Operations, Maven Clinic
New Ventures
$175-230k
+ Stock options
More information about location
Virtual clinic for women's and family health
Job no longer available
Virtual clinic for women's and family health
1001+ employees
Job no longer available
$175-230k
+ Stock options
More information about location
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 8+ years of operation leadership in healthcare/digital health
- Depth in 2 of 3 domains (lite in the third):
- Clinical staffing/demand (forecasting, capacity, coverage, utilization, QA)
- Customer support ops (SLAs, escalation/incident, WFM, QA/coaching, knowledge, vendor/BPO)
- Payment ops (subs/visit billing, refunds/disputes, reconciliation; RCM familiarity)
- Metrics-first: define KPIs, instrument data with partners, decide with imperfect data; Looker/BI or basic SQL a plus
- Experience in a player–coach role designing and executing new systems
- Strong program and cross-functional leadership
- Telehealth fluency: HIPAA, licensure/geography, documentation, safety/escalations
- Clear and structured communicator
- Nice-to-have experience:
- Telehealth RCM, payer ops, eligibility/prior auth
- Selected/implemented WFM, contact center, QA, payments/subscription tools
- Managed third party vendors
What the job involves
- Maven Clinic is hiring a Director of Operations, New Ventures to build and scale operational foundations for new product offerings
- You’ll be an entrepreneurial builder who can build a sustainable, long-term business—partnering closely with Product, Clinical, Finance, Legal, and Customer Support to design, launch, and scale operations that deliver excellent outcomes and unit economics
- You will own the end-to-end operational blueprint for new product lines, primarily focusing on clinical staffing and demand modeling, customer support operations, and payment operations
- This is a player–coach role: you’ll roll up your sleeves to design processes and metrics from scratch, while also leading a small, high-performing team as we scale
- Build and refine the clinical staffing/demand model (forecasting, capacity, fill rates, schedules, state coverage)
- Stand up support ops for new products (SLAs, escalation, QA/coaching, knowledge and workforce management across channels)
- Run payment ops for subscriptions and visits (billing, refunds, recovery, disputes, reconciliation) with Finance/RCM
- Define KPIs and dashboards with a weekly operating cadence (utilization, service levels, FCR, cost/contact, refund time, payment success, DSO, unit economics)
- Implement the tooling stack (WFM, contact center, QA, help center, payments, subscriptions) with reliable integrations
- Lead launch readiness and stabilization (staffing, training, playbooks, SLAs, alerting/backup; cutover, pilots)
- Hire and develop a lean, high-ownership team
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at Maven Clinic