Enterprise Account Manager, FareHarbor
$71-106.6k
plus 10% bonus potential
More information about location
Booking solutions for tour operators
Job no longer available
Booking solutions for tour operators
501-1000 employees
Job no longer available
$71-106.6k
plus 10% bonus potential
More information about location
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for our Enterprise accounts.
- In depth understanding of the AM processes and responsibilities
- Advanced analytical skills and ability to problem solve with and without the input and guidance of others
- A strong collaborator and team player willing to go above and beyond any normal set of expectations for the success of FareHarbor
- High attention to detail to ensure proper execution and implementation of any new key initiative while maintaining an understanding of how the decision may impact FareHarbor or our companies bottom line
- Impeccably organized and thorough in execution of tasks
- Highly comfortable working with data in both excel and tableau
- Routinely demonstrates FareHarbor values and commitment to the company
What the job involves
- The Enterprise Account Manager is responsible for managing FareHarbor’s highest grossing clients. This role will be a combination of proactively suggesting changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.
- This individual is highly motivated to maintain the level of standards for working with clients as well as exploring new opportunities that could allow further growth for our clients
- Maintain workload of roughly 30-50 Enterprise clients
- Establish strong relationships with all key stakeholders in Enterprise companies and providing consistent top tier service
- Evaluate opportunities for growth to mitigate churn potential and report on health scores on a quarterly basis
- Communicate effectively with Enterprise Support staff and leverage technical knowledge base the account counterpart has to offer
- Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
- Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients
- Become well versed in online booking trends in the tour and activity industry to share relevant information with clients
Our take
Most holiday-goers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses and, over a decade, has brought thousands of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This put FareHarbor in a strong position, enabling it to focus on customer acquisition (and insulating it somewhat from wobbles in the hospitality sector.) A 2025 global integration with Booking.com sees FareHarbor's network of operators gain direct reach to millions of travellers, while allowing Booking.com to expand its attractions offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Andrea Carini
(CEO)Formerly VP of Product Development at Otrium, spent 9 years in Product at Booking.com, and was Head of Product Management at YOOX NET-A-PORTER GROUP.
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