Senior Director of Field Marketing Commercial, ServiceNow
Canada, LATAM
$207.1-372.9k
Plus variable/incentive compensation
Office located in Hudson Yards, NY
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$207.1-372.9k
Plus variable/incentive compensation
Office located in Hudson Yards, NY
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15+ years’ experience in marketing demand generation, with a strong pipeline and revenue orientation
- BS, BA in Business or Marketing
- B2B marketing background, preferably in a cloud business of scale
- Ability to build, motivate and lead a high-performing team, and to break down silos through influence
- The personal drive, passion, and enthusiasm to both understand and successfully navigate a fast-growing company
- Knowledge of the buyer’s journey from Brand to Demand to Loyalty, able to provide leadership and insight into how field marketing can drive business growth
- Ability to push forward innovations and process optimizations to help the team be more effective and efficient in their jobs
- Natural affinity for data driven decisions, is a problem solver that gets to the root cause issues
- Strong strategic, analytical and operational skills
- Ability to position the commercial and financial impact of marketing investments to a non-marketing audience
- Excellent interpersonal, communication, negotiation and change management skills
- A demonstrated commitment to high professional ethical standards and to diversity, inclusion and belonging initiatives
What the job involves
- ServiceNow is seeking a Senior Director Field Marketing Commercial, Canada, LATAM to develop, build and lead a modern field marketing function
- They will serve as a key partner in ServiceNow’s growth, by continuing to build ServiceNow’s brand and footprint through effective field strategies, lead generation, pipeline development and progression and sales enablement
- They will drive an integrated partnership with the sales organizations, effectively deploying the budget and leveraging data to meet and exceed pipeline, revenue, and new logo targets
- They will also partner closely across marketing and other key functions to drive the integrated marketing plan for Commercial, Canada, and LATAM
- The role reports into the SVP AMS Demand Marketing, The Senior Director will lead a team of 3 Directors and an extended team of 13
- The successful candidate will also be expected to share and assist in deployment of best practices, as it relates to field marketing and demand generation, across the AMS region and globally
- This individual will also partner with other key functions and drive broader business initiatives for ServiceNow
- Drive a team of field marketing directors and their teams to create, manage and activate go-to-market plans to include demand gen, brand awareness, social selling, digital and thought leadership programs to drive net new logos and pipeline creation/expansion for AMS sales teams
- Partner with AMS Sales leaders to review strategies and initiatives that align to revenue goals
- Collaborate with key teams such as ABM, PR, executive marketing, partner marketing and AMS campaigns to drive an integrated plan for their regions
- Measure all programs and optimize the marketing mix to get the most from each investment
- Work with the marketing operations team to understand and optimize lead flow, database use, segmentation and growth, metrics and reporting
- Manage and optimize the annual budget and report, forecast and spend on a quarterly basis
- Lead marketing enablement by being a source of knowledge for updates and announcements around field marketing, partners, analysts, executive programs, social media, our ServiceNow annual user conference, etc
- As part of the AMS Marketing Leadership team, lead cross-functional initiatives that help drive our business forward and create more efficiency within our teams
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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