Technical Support Engineer, Flatfile
Contractor
$38-58 per hour, depending on experience
More information about location
Data onboarding platform for customer data
Be an early applicant
Data onboarding platform for customer data
21-100 employees
Be an early applicant
$38-58 per hour, depending on experience
More information about location
21-100 employees
Company mission
Flatfile's mission is to create beautiful, human-centric experiences to remove the barriers between people and data.
Role
Who you are
- 3+ years of experience in a highly technical customer-facing role
- 3+ years of experience with JavaScript or Typescript
- Knowledge of software development best practices and experience working with APIs
- Ability to document technical details and concepts to be understandable to all levels of end-users
- Customer-first mindset and a history of providing a high level of service
- Commitment to working during Eastern Standard Time business hours
- Experience at an early-stage or high-growth startup
- Your own unique talents! If you don't meet all of the qualifications listed above, let us know why you'd be a great fit for this role in your cover letter
- Must be fluent in English, with exceptional written communication skills
What the job involves
- This isn't your typical support role; you'll take in inquiries ranging from sales questions to product best practices. As the JavaScript expert on our customer-facing team, you’ll be the go-to for complex problems with customer code
- You will use internal and external resources to come up with creative solutions for current and future customers, all the while maintaining exceptional customer satisfaction. Working together with our Engineering and Customer Success teams is necessary, and you will be asked to collaborate daily
- You will report to: VP of Customer Success
- Respond to customers' inbound requests through chat, email, and Slack (we use Front to bring everything together)
- Troubleshoot and resolve complex technical issues related to Flatfile APIs, SDK, and even our customer’s code
- Be the go-to for creating Flatfile code examples that are reusable for our customers
- Work closely with our engineering team to deepen your product knowledge, identify and escalate (and in some cases resolve) product bugs and feature requests
- Document technical issues and resolutions in our internal knowledge base
- Provide technical mentorship to the support team, ensuring consistent delivery of high-quality support
- Up to 40 hours per week
Our take
Founded in 2018, Flatfile helps companies easily onboard, structure, and clean data across different inputs. This latter feature is Flatfile’s selling point for its target market: companies handling high-variance input, for example in the use of transactional data. Flatfile's software radically streamlines what would otherwise be a labor-intensive formatting and validation process.
The appeal of Flatfile’s products is clear. Significant amounts of time and skilled labor are routinely directed towards simple data-wrangling, and Flatfile's offerings can reportedly cut this expense by up to 95%. The company has built strong momentum in a short period, growing its customer base to hundreds of companies globally, and helping to onboard and transform over 700 million rows of data for companies like Toast, HubSpot, ClickUp, and Blackbaud.
Flatfile's modest but high-efficiency product offering should make for a manageable and successful trajectory going forward, especially as it has good funding at its back. Its newest release, the Flatfile Data Exchange Platform, is flaunted as the industry’s first extensible platform for file-based data import, showcasing that the company is continuing to innovate as it develops.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$50m
SERIES B
Mar 2021
$35m
SERIES A
Total funding: $94.7m
Company benefits
- Fully covered health, vision and dental plan options, including an FSA and Health Advocate employee assistance program
- Flexible schedules and unlimited time off
- Generous paid family leave - 12 weeks to bond with a newly born, adopted, fostered child, or care for a family member in need
- 401k matching - 100% matching for up to 3% and a 50% match for the next 2%
- Top-of-line hardware as appropriate to your role (e.g. monitors, a laptop, a keyboard, and headphones)
- Ergonomic equipment
- $10,000 home office makeover - if you have a space that you can fully dedicate to a Flatfile office, you’ll have a $10,000 budget and an interior designer to collaborate with to makeover your workspace, combining our company culture with your unique personality and tastes
- Wifi and cell phone stipend (up to $150 per month)
Company values
- Escape from comfort
- Lead the way
- Serve human beings
Company HQ
LoDo, Denver, CO
Articles
Leadership
David Boskovic
(CEO)Previously the Platform Architect at Envoy, and CTO and co-founder of the startup Rainmaker.
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