Customer Success Manager, Torii
$90-116k
OTE
Salary consists of base and variable pay
SaaS management platform
Job no longer available
SaaS management platform
101-200 employees
Job no longer available
$90-116k
OTE
Salary consists of base and variable pay
101-200 employees
Company mission
To help modern IT drive their business forward by making the best use of SaaS.
Role
Who you are
- Minimum of 3 years experience in a customer facing role (Customer Success Manager, Account Management, Account Executive, etc.)
- Strong communication and interpersonal skills, both written and verbal; demonstrating diplomacy, tact, and poise when working through customer issues and escalations
- Experience supporting other SaaS applications within integration-heavy apps, Okta/Google Workspace/Azure, SSO, Hosting, API integrations, and/or IT Ecosystems
- General understanding of the SaaS environment – Prior experience working with SaaS Solutions such as Okta, SalesForce, Xero, Box, etc
- Experience with IDP’s (Okta, Azure AD, Google Workspace, JumpCloud, Onelogin, etc), OAuth, HRIS, Expense Management platforms, IT, Procurement, or SaaS space, working with cross-functional teams on software deployments and/or ongoing management activities around cloud-based software is preferred
- Ability to analyze existing processes and make data-driven recommendations around system improvements and more efficient processes
- Previous experience in a startup environment preferred, exhibiting the ability to confidently operate independently in a dynamic, fast-paced setting with frequent changes
- Energetic and self-motivated; a team player who is also a proactive and a creative problem solver
- Quick tech learner, with experience training, teaching and guiding customers through highly technical processes
- Detail-oriented, disciplined, and focused on consistency in all aspects of your daily work
What the job involves
- We are looking for a Customer Success Manager to help grow and scale our North American-based Customer Team
- As a Customer Success Manager, you will create exceptional experiences and sustained value for Torii customers by acting as their trusted advisor and advocate from post-sale through renewal and beyond
- You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the Torii platform
- You will also work closely with Sales, Marketing, Engineering and Product teams as a customer advocate who helps customers evangelize Torii
- This role will report to the Director of Customer Success
- Proactively manage the success of a portfolio of assigned customers to deliver value across the entire lifecycle so that renewing and expanding is a no-brainer
- Manage the implementation of new customers; accurately ascertain customer goals and translate them into an implementation plan that will provide desired value in a timely fashion
- Coordinate and train users so they feel comfortable with the platform and are able to derive maximum value
- Advise customers on best practices for SaaS Management and the best way to achieve desired outcomes using the platform
- Resolve customer issues, alone and through collaboration with other teams
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
- Drive customer advocacy in the form of references, referrals, and case studies
- Effectively and proactively communicate feature/roadmap news to customers, as well as to provide valuable inbound user feedback to the Torii Product team
- Show the ability to function independently in a startup environment. Exhibit self-motivation and collaborate effectively across functions to achieve tasks with other teams
Our take
Teams are becoming increasingly decentralized, and the need for cloud-based SaaS platforms is growing. However, finding, adopting, and using these solutions isn't always easy. Torii solves this problem by delivering a suite of SaaS management solutions, that help to accelerate and streamline SaaS adoption.
Headed up by a trio of experienced software and startup veterans, Torii has so far scaled at an impressive rate. It has also obtained impressive funding and a number of industry accolades, being praised as the only platform of its kind that "makes it easy to manage both SaaS spend and operations".
Moving forward, the company appears to be focussed on building its offering out even further, for example with its latest updates that focus on enabling collaboration, delegation and monitoring. If it continues to deliver enhanced value, it is no doubt Torii will remain an attractive option in the market, even if new competitors enter the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
174% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$50m
SERIES B
Feb 2021
$10m
SERIES A
Total funding: $65m
Company benefits
- A focus on flexibility: We provide in-office and wfh home equipment and resources to allow you to do your best work at all times
- A focus on connection: We have lunches, happy hours and company-wide celebrations to create meaningful connection and belonging
- A focus on wellbeing: We offer generous benefits and resources to support your physical, financial and mental wellbeing
Company HQ
Garment District, New York, NY
Leadership
Uri Haramati
(Co-Founder & CEO)Was Head of Product and Co-founder at Houseparty, and CPO in residence at SigmaLabs Accelerator.
Uri Nativ
(Co-Founder & CPO)Was Sr. Manager of R&D at VMware and VP of Engineering at Klarna Israel.
Tal Bereznitskey
(Co-Founder & CTO)Previously worked as a Software Developer at Check Point Software Technologies, and was VP of R&D at Bizzabo.
Salary benchmarks
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