Senior Client Success Manager, Zeta Global
$90-110k
+ Equity
Travel as needed
Cloud-based marketing technology
Be an early applicant
Cloud-based marketing technology
1001+ employees
Be an early applicant
$90-110k
+ Equity
Travel as needed
1001+ employees
Company mission
To empower enterprises to thrive in a digital ecosystem with intelligence, individuality and integrity.
Role
Who you are
- 6+ years of experience in online advertising within Customer Success/Account Management, and/or Sales function
- Comfort holding yourself and your teammates accountable to mutual agreements and goals
- Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process
- Proud reputation as a "go-getter" with comfort digging into challenges
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills
- Passion for media and data, and a thorough understanding of the digital advertising industry
- Strong analytical skills, including high level of comfort with Excel
- Strong presentation skills, including a high level of comfort with PowerPoint
- Excellent persuasive writing, communication, and presentation skills
- Able to work independently, while being open to direction and guidance
What the job involves
- The Senior Client Success Manager is at the forefront of Zeta’s strategic enterprise-direct client partnerships
- In this fast-paced environment, the Senior Client Success Manager ensures that their book of Zeta clients is meeting its campaign performance goals and works in tandem with their Account Director and Client Development partners to drive account growth via highly deterministic digital advertising programs
- Apply knowledge of Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc
- Serve as primary point person for any/all campaign requests and communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc
- Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers
- Coordinate, manage, and organize all facets of campaign management including custom creative buildouts, data management, and thorough documentation of all processes associated with your book of clients
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
- Lead weekly client status meetings and own client-facing project management documentation to track deliverables
- Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables
- Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes
- Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations
- Share accumulated expertise with clients to advise on campaign strategies that aim at generating scalable performance results
- Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients
- Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success
- Manage the flow of campaigns from start to finish
Our take
Zeta Global is a cloud-based marketing technology company that specializes in marketing platforms and customer relationship management software. Its Zeta Marketing Platform uses proprietary data, predictive AI, and omnichannel technology to personalize interactions with customers at every point of contact.
Co-founded by David Steinberg and former Apple CEO John Sculley, Zeta works with more than one thousand customers including high-profile clients such as BMW, Samsung, CNN, and Volvo. While the company may not have the balance sheets of direct competitors such as Salesforce, Oracle, or Adobe, Zeta remains profitable having raised over $300M in funding.
Zeta's 2021 bid for IPO status was met with a lower-than-expected stock valuation, but it remains confident that its shift to the public sphere will help diversify its enterprise customers and further embed itself in the data industry. In 2022, it achieved carbon neutrality and launched a thought leadership campaign called Zeta NEXT in 2024, indicating its steps towards being a market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(CEO)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Vice Chairman of the Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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