Senior Client Success Manager, Zeta Global
$90-110k
+ Equity
Travel as needed
The AI marketing cloud
Be an early applicant
The AI marketing cloud
1001+ employees
Be an early applicant
$90-110k
+ Equity
Travel as needed
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- 6+ years of experience in online advertising within Customer Success/Account Management, and/or Sales function
- Comfort holding yourself and your teammates accountable to mutual agreements and goals
- Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process
- Proud reputation as a "go-getter" with comfort digging into challenges
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills
- Passion for media and data, and a thorough understanding of the digital advertising industry
- Strong analytical skills, including high level of comfort with Excel
- Strong presentation skills, including a high level of comfort with PowerPoint
- Excellent persuasive writing, communication, and presentation skills
- Able to work independently, while being open to direction and guidance
What the job involves
- The Senior Client Success Manager is at the forefront of Zeta’s strategic enterprise-direct client partnerships
- In this fast-paced environment, the Senior Client Success Manager ensures that their book of Zeta clients is meeting its campaign performance goals and works in tandem with their Account Director and Client Development partners to drive account growth via highly deterministic digital advertising programs
- Apply knowledge of Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc
- Serve as primary point person for any/all campaign requests and communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc
- Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers
- Coordinate, manage, and organize all facets of campaign management including custom creative buildouts, data management, and thorough documentation of all processes associated with your book of clients
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
- Lead weekly client status meetings and own client-facing project management documentation to track deliverables
- Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables
- Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes
- Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations
- Share accumulated expertise with clients to advise on campaign strategies that aim at generating scalable performance results
- Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients
- Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success
- Manage the flow of campaigns from start to finish
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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