IT Systems Engineer, Omada Health
East
$105.6-138k
Salary dependent on location + Annual cash bonus + Equity Grants
More information about location
A digital-first chronic care provider
Be an early applicant
A digital-first chronic care provider
501-1000 employees
Be an early applicant
$105.6-138k
Salary dependent on location + Annual cash bonus + Equity Grants
More information about location
501-1000 employees
Company mission
To inspire lasting health changes that change lives.
Role
Who you are
- Consistently delivers high-quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration
- Demonstrates ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity
- Plays a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes
- Contributes meaningfully to audit-aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation
- Takes ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment
- Drives improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement
- Collaborates cross-functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non-technical stakeholders
- Balances day-to-day support work with small project execution and proactive system maintenance
- Demonstrates a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers
- Applies an AI-first mindset to explore opportunities for efficiency and enhanced user support experiences
- 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment
- Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent)
- Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk
- Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation
- Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews
- Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus)
- Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment
- Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies
- Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX)
- Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity
- Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through
- Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment
- Bachelor’s degree in Information Technology or a related field, or equivalent experience
What the job involves
- As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans
- You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly internal workflows across the company
- Your remit includes hands-on support for endpoints, SaaS applications, systems automation, and compliance-aligned IT processes
- This role is ideal for someone who is energized by problem-solving, thrives in a fast-paced environment, and takes initiative to improve how things work
- You’ll leverage a deep understanding of endpoint and SaaS management tools to streamline support operations, ensure compliance, and enhance employee experience
- You'll also bring a user-first mindset and contribute to ongoing automation and standardization efforts to support scale
- You will work closely with IT Support, Infrastructure, Security, Compliance, and cross-functional teams to continuously improve how IT enables productivity at Omada
- Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems
- Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs
- Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start
- Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM
- Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others
- Support and manage physical inventory, on-location, 1-2 times a week, helping to facilitate ongoing inventory reconciliation as well as pre-hire machine builds if necessary
- Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy
- Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment
- Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices
- Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews)
- Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks
- Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests
- Contribute to team projects, learning and iterating with technical proficiency and minimal oversight
- Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience
Our take
Health tracking apps help people to analyze their health data and provide passive notifications and reminders based on their activities. However, these notifications are easy to ignore, and do not have any form of medical authority.
Omada Health offers various virtual health programs that cover areas such as diabetes, weight management and hypertension. As opposed to receiving notifications based on their health, Omada shares real-time health data with both patients and healthcare professionals to increase commitment levels to health tracking apps.
The startup claims that this human-interaction from healthcare professionals within a health tracking framework increases the likelihood of a positive outcome by 250%. Omada currently uses more than a billion data points recorded from 550,000 patients, aiming to use this data to broaden strategies within medical communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2022
$192m
SERIES E
May 2020
$57m
LATE VC
Total funding: $448.6m
Company benefits
- Remote first
- Flexible vacation
- Wellness days
- Parental leave
- Omada program
- Resources to thrive
- Meeting-free days
Company HQ
Financial District, San Francisco, CA
Leadership
Adrian James
(Member of the Board of Directors & Co-founder)Studied Mechanical Engineering at Stanford. Was a Mechanical Engineer with Risse Racing, Edge Innovations, and Plantas Eolicas. Worked at IDEO for over 9 years, leaving as Domain Lead. Is a Board Member of Moving Analytics.
Sean Duffy
(Co-founder & CEO)Studied Neuroscience at Columbia, and MBA in Healthcare from Harvard. Was a Nurse Assistant at Straub Hospital. Worked at Google for 2 years in People Analytics. Was a Health & Wellness Domain Specialist at IDEO. Editor of Medgadget for 4 years. Current Founder of Excel Everest.
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