Renewals Manager, Astronomer

• Client-facing experience in sales or SaaS-based customer success roles
• Experience negotiating with executives and procurement at Enterprise companies
• A demonstrable track record of exceeding goals
• Curiosity around or existing knowledge of technology companies and how companies use and operationalize data
• Hunger to grow in your career, in the context of a fast-paced, collaborative environment
• Written and oral communication skills that will enable you to demonstrate product expertise and knowledge of data orchestration during consultative conversations with customers

Desirable

• Astronomer is seeking a Renewals Manager to join our best-in-class Go-To-Market team. In this role, you will own end-to-end customer renewals across a portfolio of accounts, in addition to partnering with Account Executives on expansions
• You will represent Astronomer during a pivotal period in the customer lifecycle, articulating Astronomer’s value proposition in an increasingly competitive and crowded market. In addition to securing renewals across the business, you will have significant influence in defining our strategy and operations for this role, helping build repeatable processes to be leveraged by future Renewals teammates down the road
• Play a leading role in influencing one of core success metrics, our Renewal Rate
• Lead the commercial buying process for all customer renewals with the intent of securing their full retention
• Partner with Account Executives to understand customer priorities and challenges
• Create and maintain accurate forecasting reports for all renewals in your portfolio
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Identify risks and develop resolution strategies