Senior Product Manager, Clio

• Proven track record of having independently taken multiple products or features from ideation to launch
• Solid hands-on experience in a product management role at a software development company
• Good understanding of GenAI and NLP technologies
• Exceptional attention to detail, ensuring that no requirement or specification gets overlooked in the product development cycle
• Outstanding organizational skills, capable of managing multiple priorities and tasks simultaneously without compromising quality or timelines
• Can work in a highly collaborative team without ego
• Exceptional strategic thinking and problem-solving abilities
• Excellent communication and interpersonal skills
• Experience working in a fast-paced, dynamic environment
• Excel in a fast-paced environment, effectively managing uncertainty to drive results
• Are enthusiastic to learn a new, complex industry (legal) and the humility to ask for help when needed

Desirable

• We are currently seeking a Senior Product Manager to join our Documents team. This role can be performed from one of our Canadian hubs in a hybrid capacity or remotely across Canada or the US
• You will drive the product vision, strategy and roadmap execution for our Document Productivity Suite, with a focus on automating document creation and making associated workflows more efficient
• This is a key area of investment for Clio and a cornerstone of our future growth
• As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners
• You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market
• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers. Working from the overarching strategy set by leadership you will build products and features that make our customer’s document workflows more efficient and productive
• Cutting edge technology: You will envision how to use GenAI and NLP to radically change the relationship between lawyers and their documents
• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Documents space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business.
• You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light
• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user.
• As such, constant communication with customers, (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture
• Partnerships: You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services
• Coaching and Mentoring: Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-leveling of the product function and contributing to the culture as a whole