Customer Support Engineer, Second Front
$80-125k
+ Equity incentive plan
More information about location
Security software solutions company
Job no longer available
Security software solutions company
101-200 employees
Job no longer available
$80-125k
+ Equity incentive plan
More information about location
101-200 employees
Company mission
To strengthen global security by accelerating access to emerging technologies, ensuring a strategic advantage for the U.S. and our allies.
Role
Who you are
- Minimum two years of experience in customer support engineering or technical role
- Proven experience troubleshooting and resolving complex technical issues with AWS, Kubernetes, Docker, Helm, and GCP
- Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD)
- Excellent communication, interpersonal, and problem-solving skills
- Experience working with AWS, Kubernetes, Docker, Helm, GCP and supporting SAAS applications with complex deployment models
- Ability to work independently and as part of a team
- Strong analytical and critical thinking skills
- Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools)
- A passion for technology and a desire to learn and grow
Desirable
- Bachelor’s Degree in Computer Science or related field
- Ability to communicate, present, and influence credibility and effectively at all levels of the organization
- Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team
- Ability to adopt, create, and iterate on changing procedures in near-real timeKnowledge of DevSecOps tools and practices
- Ability to obtain DoD 8570 certification
- Active Security Clearance (TS-SCI)
What the job involves
- Second Front Systems (2F) is seeking a motivated Customer Support Engineer (CSE) to support our team
- We are a fast-growing entrepreneurial team working at the convergence of technology and national security
- The work will be dynamic and wide-ranging, working with sales and marketing, product and growth teams, and most importantly our customers, supporting the deployment and scale of our Game Warden platform and future product offerings
- The CSE will work on technical issues with customers as they onboard and deploy their applications on our Game Warden platform
- You will support customers through onboarding and deployment processes, working collaboratively with customer success and implementation teams, and coordinating with product development teams throughout the process
- Provide exceptional technical support to our customers through GitLab tickets
- Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices
- Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems
- Document technical solutions and processes to ensure knowledge sharing and continuous improvement
- Identify and escalate critical issues to the appropriate teams in a timely manner
- Proactively research and stay up-to-date on the latest industry trends and technologies
- Contribute to the development and improvement of our customer support knowledge base
- Maintain a positive and professional demeanor while providing excellent customer service
Our take
It goes without saying that national security is of extremely high importance and billions of relevant currencies are fuelled into achieving the highest standards each year. Second Front Systems fast-tracks government access to disruptive, commercially-proven, SaaS applications for national security missions.
Founded in 2014 by two former U.S. Marines, they used experience of outdated technology and systems to power the company's national security mission. Since its founding, Second Front has developed a DevSecOps platform and several AWS GovCloud solutions.
As the company grows, its impact is now reaching far beyond the US. A bridging mission, to align how allied nations deploy, secure, and accredit critical software, is starting to take concrete form, with ten customers preparing to deploy onto the upcoming AWS European Sovereign Cloud through Game Warden. By helping ISVs inherit key controls and meet strict standards, Second Front is creating a practical pathway for secure software to operate seamlessly across US, UK, and European environments.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$70m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $152.1m
Company benefits
- Health & Wellness: Receive 100% medical, dental, and vision coverage for you and your family.
- PTO & Remote First: We provide flexible time off, recognize 11 federal holidays, and offer paid parental leave.
- 401(k) & Equity: Invest in your future. Our 401(k) and equity incentives help you build wealth as we grow together.
- Professional Development: We value your drive to grow and provide an annual stipend for self-directed professional development.
Company HQ
Trolley Square, Wilmington, DE
Leadership
Tyler Sweatt
(CEO)Currently a Partner at the Silicon Valley Defense Group. Previously a Technical Advisor at Pallas Advisors, an Advisory Board Member at Calypso AI and Advisor at GovCity.
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