Customer Support Engineer, Second Front Systems
$80-125k
+ Equity incentive plan
More information about location
Security software solutions company
Job no longer available
Security software solutions company
101-200 employees
Job no longer available
$80-125k
+ Equity incentive plan
More information about location
101-200 employees
Company mission
To accelerate the delivery of emerging technologies to U.S. and Allied warfighters.
Role
Who you are
- Minimum two years of experience in customer support engineering or technical role
- Proven experience troubleshooting and resolving complex technical issues with AWS, Kubernetes, Docker, Helm, and GCP
- Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD)
- Excellent communication, interpersonal, and problem-solving skills
- Experience working with AWS, Kubernetes, Docker, Helm, GCP and supporting SAAS applications with complex deployment models
- Ability to work independently and as part of a team
- Strong analytical and critical thinking skills
- Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools)
- A passion for technology and a desire to learn and grow
Desirable
- Bachelor’s Degree in Computer Science or related field
- Ability to communicate, present, and influence credibility and effectively at all levels of the organization
- Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team
- Ability to adopt, create, and iterate on changing procedures in near-real timeKnowledge of DevSecOps tools and practices
- Ability to obtain DoD 8570 certification
- Active Security Clearance (TS-SCI)
What the job involves
- Second Front Systems (2F) is seeking a motivated Customer Support Engineer (CSE) to support our team
- We are a fast-growing entrepreneurial team working at the convergence of technology and national security
- The work will be dynamic and wide-ranging, working with sales and marketing, product and growth teams, and most importantly our customers, supporting the deployment and scale of our Game Warden platform and future product offerings
- The CSE will work on technical issues with customers as they onboard and deploy their applications on our Game Warden platform
- You will support customers through onboarding and deployment processes, working collaboratively with customer success and implementation teams, and coordinating with product development teams throughout the process
- Provide exceptional technical support to our customers through GitLab tickets
- Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices
- Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems
- Document technical solutions and processes to ensure knowledge sharing and continuous improvement
- Identify and escalate critical issues to the appropriate teams in a timely manner
- Proactively research and stay up-to-date on the latest industry trends and technologies
- Contribute to the development and improvement of our customer support knowledge base
- Maintain a positive and professional demeanor while providing excellent customer service
Our take
It goes without saying that national security is of extremely high importance and billions of relevant currencies are fuelled into achieving the highest standards each year. Second Front Systems fast-tracks government access to disruptive, commercially-proven, SaaS applications for national security missions.
Founded in 2014 by two former U.S. Marines, they used experience of outdated technology and systems to power the company's national security mission. Since its founding, Second Front has developed a DevSecOps platform and several AWS GovCloud solutions.
2023-24 funding rounds mean the company can now look to expand into the UK market and position its DevSecOps platform Game Warden as a software bridge between the two nations. The current operations and software used by the two countries are not matched and this ironing out could be transformational for the progress of joint security. The company is described as a market leader and it’s clear it is making huge progress in sectors of great importance.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$70m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $152.1m
Company benefits
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- 401k - We offer a 401k program with a range of high-quality investment options. Your eligibility begins after 90 days and the company makes an automatic 3% monthly contribution regardless of how much you contribute from your salary.
- Health - Receive medical, dental, and vision coverage with a significant company contribution to premiums for both the employee and family members. Additionally, wellness services are provided for physical exercise through ClassPass and mental health through Talkspace.
- Equity - Gain ownership in the company as you work to grow it alongside your teammates with our equity incentive plan managed through Carta. As the company’s success grows, yours will too
- Additional Benefits (Company Funded) - Life Insurance Short-Term Disability Long-Term Disability
- Work From Anywhere - We operate as a remote-first and collaboration-driven company with operations that span the globe. We ensure you have access to the best tools to do your job from home and provide an annual office stipend.
- Flexible PTO - We provide flexible time off, recognise 11 federal holidays, and offer 12 weeks of parental leave.
- Professional Development - We value your drive to grow and provide an annual stipend for self-directed professional development.
Company HQ
Trolley Square, Wilmington, DE
Articles
Leadership
Tyler Sweatt
(CEO (not founder))Currently Partner at the Silicon Valley Defense Group, Technical Advisor at Pallas Advisors, Advisory Board Member at Calypso AI and Advisor at GovCity.
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