Support Specialist, Flatiron Health

IT Operations, Contract

Salary not provided

Hourly Salary Range: $35 - $45

GSuite

Okta

Zoom

Active Directory

Google Workspace

Mid and Senior level

New York

5 days a week in office

Accelerating cancer research by learning from patient experiences

Open for applications

Accelerating cancer research by learning from patient experiences

1001+ employees

HealthcareB2BAnalytics

Open for applications

Salary not provided

Hourly Salary Range: $35 - $45

GSuite

Okta

Zoom

Active Directory

Google Workspace

Mid and Senior level

New York

5 days a week in office

1001+ employees

HealthcareB2BAnalytics

Company mission

To improve and extend lives by learning from the experience of every person with cancer.

Job

Company

Role

Who you are

You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are
In addition, you’re a resourceful and dedicated team-player with at least 3-5 years of experience in a Systems Administration or IT Support role.
Extensive experience with Mac operating systems
Proven experience providing white-glove support
A strong understanding of Networking concepts (TCP/IP Protocols, etc)
Proficiency with Google Workspace and M365
The ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc)
Experience with Active Directory or Okta

What the job involves

We’re looking for a full time IT Support Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer
This person will be expected to work 40 hours a week in our New York City office
Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination
Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity)
Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed
Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices
Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting
Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary
Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders

Our take

Flatiron Health is at the forefront of using data to transform cancer treatment. Since its founding in 2012, the company has developed advanced analytics that help healthcare organizations better understand and treat various types of cancer. And in 2018, Flatiron's innovative approach caught the attention of global pharmaceutical leader Roche, which acquired the company for $1.9B.

Data lies at the heart of Flatiron's operations, By capturing oncology data from multiple sources, the company's powerful analytics engine draws actionable insights, empowering healthcare providers to make more informed treatment decisions. This technology is helping to improve cancer care worldwide.

Although Flatiron is no longer a publicly traded company, its impact continues to grow under Roche's ownership. Roche's share price has steadily risen since the acquisition, and Flatiron has maintained momentum by expanding internationally and strengthening its leadership team. Despite a competitive landscape with companies like Paide, Live Better With, and Foundation Medicine, Flatiron's commitment to innovation keeps it ahead in the oncology field.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

10% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 4 rounds)

Jan 2016

$175m

SERIES C

May 2014

$130m

SERIES B

Total funding: $313.1m

Company benefits

Work/life autonomy via flexible work hours and flexible paid time off
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services

Company HQ

South Village, New York, NY

Leadership

Carolyn Starrett

(CEO)

After working as VP of Partnerships and Business Operations at Intent Media, they joined Flatiron Health in 2016. First serving as VP of Customer Experience and Operations, they later became SVP & GM of Flatiron HC and ultimately became CEO in 2021.

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