Content Operations Manager, Awin
LLM Chatbot, UX
More information about location
Connecting businesses with customers around the world
Job no longer available
Connecting businesses with customers around the world
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- Operational/Project Management Experience: Proven ability to manage operations and lead projects, prioritize tasks, and meet deadlines in a dynamic environment
- Process-Oriented: Ability to design and optimize workflows that enhance efficiency and ensure quality
- Technical Proficiency: Experience with CMS, knowledge base software, and project management tools
- Collaboration: Strong stakeholder management skills with the ability to communicate and work across teams
- Attention to Detail: Highly organized with a focus on accuracy and quality control
- Analytical & Problem-solving: Ability to troubleshoot and resolve operational challenges, using data-driven insights for improvement
- Adaptability: Capable of managing multiple projects in a fast-changing environment
- Documentation & Training: Experience in maintaining clear documentation and training teams on systems and workflows
What the job involves
- As a Content Operations Manager, you will oversee the technical and operational management of the chatbot’s knowledge database pipeline
- Your role is to ensure smooth processes for implementing new content, maintaining the knowledge database, and managing approval workflows to ensure accuracy and high-quality content deployment
- This role combines project management, process optimisation, and technical oversight, working closely with content, data science, and engineering teams to ensure operational efficiency and continuous improvement of the chatbot’s content
- Project Management: Lead the content implementation process from creation to deployment, ensuring clear timelines and coordination across teams
- Process Optimization: Develop and refine workflows for content intake, editing, approval, and deployment, identifying and resolving bottlenecks
- Content Governance: Oversee structured approval processes to ensure all content meets quality, compliance, and consistency standards
- Database Management: Ensure the knowledge database is well-organized, up-to-date, and scalable. Regularly audit and optimise for efficiency
- Automation & Tools: Work with tech teams to automate parts of the content process, improving efficiency through tools and workflows
- Stakeholder Coordination: Act as the liaison between content, product, customer experience, and engineering teams, ensuring seamless communication
- Risk & Compliance: Ensure content meets legal, policy, and ethical standards
- Documentation: Maintain comprehensive documentation for processes and tools, and provide best practice guidance
- Reporting & KPIs: Track performance metrics and provide reports on efficiency, identifying areas for improvement
- Troubleshooting: Address and resolve issues related to the content management system
- Continuous Improvement: Regularly review and improve operational processes for scalability and efficiency
Salary benchmarks
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights. It connects companies with international customers by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network spans 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers. It has forged strong partnerships with major companies, including ShareASale and Sideqik and generated 200 million in sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Adam Ross
(CEO)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
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