Desktop Support Engineer, LiveScore Group

• The ideal candidate possesses a strong sense of ownership and broad problem-solving experience
• If you are a self-starter with a proven track record and a passion for technology then we want to hear from you!
• Proven extensive commercial desktop support experience, supporting multiple end users
• Experience configuring, installing and troubleshooting Windows, Mac, Printers, WiFi, physical network
• Hands on experience in AD, Office365, SCCM, JAMF, VMWare, Okta, OneLogin, DNS, DHCP
• Previous experience working in an engineering environment is highly beneficial
• Customer-focused, innovating to meet the customers needs
• Excellent communication skills, both written and verbal
• Excellent team player attitude
• Strong, dynamic character, capable of dealing effectively with colleagues and business users. Prior exposure to a constantly evolving environment

Desirable

• LiveScore group is looking for a Desktop Support Engineer to join our growing team. The desktop support team is the main point of contact for local and remote employees
• First and second line support of windows and mac systems
• Proactively monitoring system and network health. Identifying potential changes and improvements
• Provide first-line support for AV equipment in meeting rooms, including troubleshooting video conferencing, display, and audio issues
• Own employee onboarding and offboarding, as well as the IT stock required
• Directly interact with users and stakeholders at every level of the business
• Create, delete, deprovision and maintain user, system and groups in Active Directory
• Application support of all IT systems, such as Office365, SCCM, JAMF, SSO, AD, etc
• Educate end users on IT best practises, cyber security, and self-service tools
• Contribute towards the IT knowledge base and mentoring others within the team
• Participate in the team rota by covering one weekly shift per month, ensuring consistent support and coverage across operational hours