Field Engineer, Sourcegraph

• You are an enthusiastic, driven, and results-oriented technologist who shares our values and is passionate about designing novel technical solutions that help customers achieve technical success
• You’re a self-starter who thrives in nebulous environments and derives energy from living on the cutting edge of technology
• Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer. You have a passion for using your strong technical background to directly support complex customers
• Work experience in a technical, customer-facing role with a deep understanding and strong working knowledge of the end-to-end software development lifecycle and the AI coding landscape
• Strong scripting abilities with familiarity across a wide variety of languages and frameworks
• Work experience running large-scale migrations, code modernizations, refactors, and/or platform upgrades
• Work experience delivering highly technical solutions either directly to specific customers or to a variety of internal stakeholders
• Ability to identify issues and opportunities as well as solutions to solve both internal and external problems or gaps. You have a strategic mindset with the ability to identify shortcomings and opportunities that can be shared internally and in future customer engagements
• Ability to collaborate and communicate fluently with a wide range of stakeholders, internal and external, across engineers, management, champions, and administrators
• Work experience providing technical training to customers on product features, troubleshooting, configuration, and organizational best practices
• An organized approach to work, with demonstrated ability to proactively scope, plan, execute, and manage multiple differing customer engagements concurrently
• Ability to communicate and explain technical concepts to a non-technical audience
• Working experience with a range of application environments, complexities, and deployment methods, including both on-premise and cloud-native architectures
• Your working hours overlap with 8am-4pm PT for at least 10 hours per week so we have time to collaborate synchronously when necessary

Desirable

• As a Field Engineer, you work at the cutting edge of Sourcegraph's technology and of the AI coding industry
• You will collaborate with some of the largest and most technologically complex businesses in the world to help them navigate the rapidly evolving landscape of software development, integrate Sourcegraph's software deeply into their SDLC, and improve the workflows of thousands of software developers
• You will work closely with your Field Engineering teams to become deep technical experts in the product and industry, finding new and advanced ways to integrate Sourcegraph within our customers' businesses to maximize impact
• Within one month, you will…
• Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams
• Learn about our product, our value proposition, our customers, our teams, and our processes
• Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases
• Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs
• Within three months, you will…
• Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices
• Help optimize internal customer success metrics by partnering with technical admins and users
• Within six months and beyond, you will…
• Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements
• Work closely with Sales and CSM to improve the overall customer experience
• Create content in collaboration with Marketing based on your customer experience and findings
• Iterate on existing processes, templates, and tools to better service our customers
• Within one year, you will…
• Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally
• Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using Sourcegraph’s products

• We expect the interview process to take 4 hours in total
• Introduction Stage - we have initial conversations to get to know you better…
• [30m] Recruiter Screen
• [45] Hiring Manager Screen / Resume Deep Dive
• Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
• [60] Peer Collaboration and Technical Assessment
• [45] Cross-Team Skillsets
• Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
• [30m] Values
• [30m] Leadership
• We check references and conduct your background check
• Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process