Senior Forward Deployed Engineer, Parloa
AI agent management platform
Be an early applicant
AI agent management platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact
- Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments
- Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems
- Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems
- A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world
- Degree in Computer Science, Engineering, or related technical field
- Native or near-native Spanish language skills and professional fluency in English
- Strong plus: Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)
What the job involves
- As a Senior Forward Deployed Engineer at Parloa, you’ll be on the front lines of enterprise AI adoption — delivering cutting-edge technology into some of the most complex environments in the world
- This is your opportunity to lead end-to-end deployment projects from an engineering perspective — not just implementing what exists, but engineering what’s required to make it succeed at enterprise scale
- FDEs are our in-field product engineers. You will build what doesn’t yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first — you’ll be building, debugging, and engineering solutions directly in the field
- What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes
- This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise constraints, at speed and scale
- Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments
- Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
- Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements
- Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery
- Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
- Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
- Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility
- Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success
- Shape the product: Act as the feedback loop between the field and our core engineering teams — turning deployment learnings into platform evolution
- Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value
- Our Tech Stack:
- Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, MCP
Application process
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $568.1m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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