Manager of Commercial Sales, Gorgias
$135-149k
+ Offers Equity + $90K – $99K Commission
More information about location
2 days a week in office
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
$135-149k
+ Offers Equity + $90K – $99K Commission
More information about location
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- A successful candidate will be highly skilled in mentoring and coaching, adept at leading strategic deal execution, and comfortable collaborating across functions to optimize go-to-market strategy
- You bring a proven track record of scaling sales teams, developing talent, and consistently exceeding targets in fast-growth SaaS organizations
- Experienced people leader: you are a proven coach, mentor, and motivator who builds high-performing teams
- Track record of driving growth and consistently exceeding targets within the Commercial or Mid-Market SaaS space
- Strong understanding of how to sell SaaS solutions to executive stakeholders, with an emphasis on ROI, scalability, and measurable business outcomes
- Demonstrated ability to manage complex sales cycles, negotiate large contracts, and navigate multi-stakeholder environments
- Adept at cross-functional collaboration and influencing across teams to drive shared outcomes
- Strong communicator and executive presence; confident leading customer-facing discussions and internal strategy sessions
- History of operational excellence, including quota attainment, pipeline management, and forecasting accuracy
- Self-aware and highly engaged leader, present “on the floor” with your team, invested in their growth, success, and overall engagement
- 3+ years of Account Executive Leadership experience, ideally with at least one year being in enterprise sales. At least 1 year leading Commercial or Mid-Market teams and a previous career as an individual contributor
- Direct experience in SaaS organizations with complex deal cycles and multi-stakeholder sales processes. Bonus points if it's within E-commerce
- Proven track record of driving both personal and team quota attainment in Commercial segments
- Experience scaling teams and building repeatable sales processes in high-growth environments
- Passion for and polish within, learning, coaching, and developing future sales leaders
- Comfortable as both a strategic leader and hands-on contributor when needed
What the job involves
- This manager is responsible for leading a team of Account Executives focused on the Commercial (mid-market) segment
- The team will be engaging with executive-level stakeholders at established e-commerce organizations and driving complex sales cycles to close new business
- This is a unique opportunity to shape your sales leadership legacy by building a high-performing Commercial team in one of the most dynamic markets in technology
- Own, manage, and exceed revenue outcomes in the Commercial segment
- Partner with Account Executives on strategic deal execution, including executive engagement, multi-threading, and complex negotiations
- Act as an active coach and mentor, leveraging call reviews, pipeline inspections, and deal strategy sessions to elevate performance
- Collaborate cross-functionally with Marketing, Partnerships, and Customer Success to strengthen market positioning and accelerate sales cycles
- Drive accountability through weekly activity reviews, ensuring balanced pipeline development, forecasting accuracy, and consistent conversion metrics
- Use sales analysis and data-driven insights to inform strategy, improve execution, and optimize performance across the team
- Ensure coaching frameworks, enablement resources, and ongoing training programs are fully leveraged to ramp, develop, and retain top talent
- Provide input into GTM strategy and the design of scalable processes, reporting, and tools to support Commercial sales growth
- Identify, share, and implement best practices that elevate the team’s ability to win in competitive, complex environments
- Stay up-to-date on product roadmap, industry trends, and the evolving competitive landscape to ensure the team is positioned as consultative experts
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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