Customer Service Advisor, Aviva

£26.7-29.6k

+ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

Junior and Mid level

Glasgow

More information about location

Office located in Cadogan Street, Glasgow

Insurance, wealth and retirement business

Be an early applicant

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Be an early applicant

£26.7-29.6k

+ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

Junior and Mid level

Glasgow

More information about location

Office located in Cadogan Street, Glasgow

1001+ employees

B2CInsuranceFinancial Services

Company mission

To be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey
A resilient, enthusiastic and customer‑focused approach
The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
The ability to remain calm, empathetic and professional in challenging situations
Strong communication skills are essential
Good IT skills and confident using Microsoft packages e.g. Outlook and Word
Customer Service or Claims handling experience is desired
Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply

What the job involves

You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage
Acting as the first point of contact for customers calling about their home insurance claims
Providing clear, empathetic guidance and professional support throughout the claims journey
Managing customer expectations and helping guide them through next steps
Working towards individual and team performance targets while maintaining excellent customer outcomes
Confidently using technology and multiple systems to manage claims accurately and efficiently
This is a permanent 35 hours per week role
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00
In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after selling off subsidiaries in Indonesia, Italy, and many other countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva partnered with the likes of Scottish Widows, Legal & General and Standard Life to participate in the programme as a leader in its field. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst serving as a national analyst during the cost-of-living crisis, thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

2% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (4.3)

Company

Company HQ

City of London, London, UK

Leadership

Amanda Blanc

(Group CEO)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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