Technical Customer Support Engineer, Greyparrot AI
+ Employee stock option scheme
AI-powered computer vision software for recycling automation
Posted today
AI-powered computer vision software for recycling automation
21-100 employees
Posted today
+ Employee stock option scheme
21-100 employees
Company mission
To improve recycling efficiency and minimise the environmental impact of waste.
Role
Who you are
- Familiar and comfortable using common IT technologies, e.g. web / networking / cameras / remote access
- Knowledge of iOS, Windows and Linux
- Experience with Azure Active Directory, Microsoft 365 and Windows Policies
- Evidence of the ability to translate an aspect of a product into training materials in a variety of mediums (e.g. phone, writing, videos)
- Demonstrable experience in a technical customer support role using Jira Ticketing
- UK Driving license
- Ability to conduct manual work on site, including working at height and using hand held tools
- Appreciation for the power of listening and art of asking questions
- Aware of the boundaries of your own knowledge and how to collaborate with others to complete a task
- Ability to self-organise and prioritise tasks
- Passion for addressing the waste crisis or other environmental issues
Desirable
- Knowledge of the waste industry
- Experience with networking, e.g. VPNs, DHCP, IP etc
- Experience of HTML/JS,C++, Rest APIs, Linux scripting, e.g. cron / bash
- Knowledge of a European language
What the job involves
- This role will lead the remote monitoring of our systems in the field, be able to solve standard technical issues for our clients and work with the engineering team to solve more complex problems
- There is great capacity for growth in this role as the company grows
- This position will suit someone who enjoys solving technical problems, working collaboratively and contributing to high-quality customer support experience
- Monitor the fleet of deployed hardware using tools and provide input on the development of fit-for-purpose new tools for monitoring and troubleshooting
- Working in an agile way to facilitate the investigation of technical issues to help with overall customer satisfaction
- Receiving calls, chats or tickets from clients dealing with technical or functional issues, replying to requests and escalating internally through the appropriate channel as relevant
- Building up a knowledge base repository on problems/solutions (e.g. a public customer support FAQ)
- Developing and maintaining tutorials, examples, code snippets, or webinars about how maintain and services our product for partners and distributors
- Leading on the IT setup and troubleshooting of devices internally, and of our hardware at client sites or remotely
- Onboarding new employees and managing enrolments via an MDM server
Salary benchmarks
Our take
Some 60% of the 2 Billion tonnes of solid waste produced globally each year ends up in open dumps and landfill, causing major environmental impact. While global recycling rates are just 14%, a consequence of inefficient recycling systems, rising labour costs, and strict quality requirements imposed on recycled material. Hence Greyparrot is responding to a major opportunity of applying waste recognition software to boost recycling efficiency, reduce impurities and support scalability.
Greyparrot AI helps companies work in a circular economy by highlighting inefficiencies in sorting at waste facilities. The artificial intelligence vision can spot items on a conveyor belt faster and with better accuracy than a human. Their system automatically identifies different types of waste, providing composition information and analytics to help facilities increase recycling rates.
The opportunity for Greyparrot is clear, and the startup’s goal is to become the most accurate and widely used waste recognition software, unlocking the financial value of waste whilst having a measurable impact on the environment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Employee endorsements
Team energy
"One word to describe the team at Greyparrot would be: passionate. We care about the mission and everyone feels valued and trusted in their role to..."
Funding (last 2 of 3 rounds)
May 2022
$11m
Series A
May 2020
$3.8m
Total funding: $16.3m
Company benefits
- 🏡Customised Hybrid Working: Enjoy the flexibility of a personalised work arrangement between the office and home at you and your team's discretion, depending on the role
- 📈Employee Stock Option Scheme: Be part of our success and share in the growth with stock options
- 🏖️25 Days Holiday + BH (UK employees only): Embrace a generous annual leave, with 25 days plus bank holidays to recharge and rejuvenate. Additionally, carry over up to 3 unused holiday days each new year
- 👶Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave
- 🚴 Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months
- 💼 Home Office Budget: Enhance your remote work setup with a yearly budget of £500 dedicated to equipping your home office with the tools and resources you need for optimal productivity
- 🧘♂️1-1 Mental Health Support: Prioritise your mental well-being with personalized support and 1-1 therapy provided by Spill
- 🎓Learning and Development Budget: Invest in your professional growth with a dedicated budget and support from Sunlight for £500 per year
- ☀️Summer Friday Half-Days: Celebrate the warmer months with Friday half-days
- 🍏Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you’re in the office
- 💰Competitive Salary: Salary band available upon application.
- 🌍Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, in your chosen remote locations (within a 2hr Time Zone).
Company values
- IMPACT - Dream big: We rally around our ambitious goals with a unified mission to save the environment. It’s what fuels our pursuit of excellence and ignites the spark of innovation in everything we do
- AGILITY - Scale Flexibly: The world never stands still and neither do we. We embrace change with a glass-half-full attitude, remaining adaptable but intentional about where we’re heading. Our “everything is solvable” outlook helps us iterate and learn quickly to deliver innovative solutions effectively
- INTEGRITY - Lead by example: We embody the change we wish to see in the world, leading with honesty, authenticity and humility, even in the face of difficulty. Guided by unwavering standards, we honor our commitments to our team members, customers, and communities
- CURIOUSITY - Embrace the unfamiliar: We are experimentalists by nature. We challenge ideas to unlock their full potential while respecting the individuals behind them. We keep our egos in check, embracing feedback as a catalyst for growth
- CUSTOMER CHAMPION - Empower the Customer: We understand our customers intimately and equip them with the tools they require to achieve their objectives. We place their needs at the forefront, balancing profit with sustainability. We work collaboratively with the understanding that their success is key to fulfilling our ambitions
Company HQ
Bermondsey, London, UK
Articles
Leadership
Mikela Druckman
(CEO)Previously worked in the fields of computer vision and augmented reality and was Chief Commercial Officer at Blippar.
Ambash Mitra
(CPO)Founder of Blippar and investor in AI, AR, food tech and genomics.
Diversity, Equity & Inclusion at Greyparrot AI
Kaitlyn Crossley (VP of People Operations)
- Statement of Policy - Greyparrot is committed to encouraging equality, diversity and inclusion amongst our team and eliminating discrimination. The aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We are also committed against unlawful discrimination of customers or the public.
- This policy's purpose is to:
- 1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time.
- 2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation.
- 3. Oppose and avoid all forms of unlawful discrimination. This includes in: pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, selection for employment, promotion, training or other development opportunities.
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