Technical Success Manager, Chargebee
SaaS for effective revenue growth management
Job no longer available
SaaS for effective revenue growth management
1001+ employees
Job no longer available
1001+ employees
Company mission
To address the biggest hurdles facing businesses: billing complexity, revenue leakage, and missing or disconnected data to inform pricing decisions.
Role
Who you are
- 2–4 years in a techno-functional role (TSM, Solutions Consultant, Post-Sales Engineer, etc.)
- Comfort working with APIs, webhooks, and SaaS integrations. Enthusiasm with AI
- Understanding of subscription and payment operations (chargebacks, declines, reconciliation) or ability and interest to be a self learner on these concepts
- Strong communicator who can translate technical details for both developers and executives
- A track record of enabling customer outcomes like adoption, retention, or expansion
- German language skills to support EMEA customers
What the job involves
- At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they want confidence, speed, and a partner who helps them scale. That’s where you come in
- As a Technical Success Manager (TSM), you’ll be the trusted advisor for our enterprise customers across EMEA. You’ll combine technical know-how with a customer-first approach to ensure every workflow, integration, and new use case drives business impact
- Reliable operations → Their billing, payments, and revenue flows run smoothly, giving teams more time to focus on growth
- Faster launches → New pricing models, products, or market entries go live quicker because you guide them through Chargebee’s best practices
- Smarter decisions → They get clear insights into adoption and usage, helping leadership see where revenue opportunities are being unlocked
- Confidence to scale → With your technical guidance, customers know Chargebee can handle their next stage of growth — without surprises
- A true partner → Customers feel heard because their feedback and needs are brought directly into Chargebee’s product direction
Our take
Shifting to a subscription model can cause significant stress for companies of any size. Setup and management can prove complex, and the shift itself can be time-consuming. Chargebee has been working for over a decade now to remedy this issue, offering subscription-based SaaS and eCommerce companies a subscription billing and revenue management platform. Its software, stable REST API, and extensive customer support, have won significant clients including Pret a Manger, Calendly, and Okta.
The demand for subscription billing and revenue management is higher than ever, and Chargebee sees strong competition from companies such as Paddle, Chargify, and Recurly. However, the careful growth strategy it has adopted, in which it expanded from an SaaS focus to the eCommerce market, means it serves two sectors enjoying remarkable growth and hence has been able to grow impressively itself.
With a track record of careful expansion and a strong and simple product proposition, Chargebee is positioned well to maintain the industry leadership it has achieved. In addition, with more and more companies adopting the subscription model for their products, there is no doubt room for further growth in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$250m
LATE VC
Apr 2021
$125m
SERIES G
Total funding: $468.2m
Company HQ
North Bethesda, MD
Leadership
Krish Subramanian
(Co-Founder & CEO)Krish worked for a year as a MatexNet Pvt Software Engineer before spending almost 7 years at TCS as a Tech Lead. They left their role as Tech Specialist at Cognizant Technology to co-found Chargebee in May 2011.
Rajaraman Santhanam
(Co-Founder & CPO)Previously spent 10 years at Zoho Corporation as a Member of the Technical Staff before co-founding Chargebee in 2011.
Saravanan KP
(Co-Founder & CTO)Previously spent 12 years at Zoho Corporation as a Technical Architect before co-founding Chargebee in 2011.
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