Senior Manager of Customer Support, Crusoe Energy Systems
+ Restricted Stock Units
Renewable-powered AI infrastructure
Job no longer available
Renewable-powered AI infrastructure
501-1000 employees
Job no longer available
+ Restricted Stock Units
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- Bachelor’s degree in Computer Engineering, Computer Science or a related field. Master’s degree is a plus
- Minimum of 10 years of experience in customer support or a related field, with at least 3 years in a managerial role
- Linux and Cloud (AWS, GCP, Azure) experience is required. Kubernetes, networking, and AI experience is a plus
- Proven track record of leading and managing high-performing support teams
- Strong understanding of cloud technologies and services
- Excellent problem-solving, analytical, and decision-making skills
- Outstanding communication and interpersonal skills
- Experience with customer support tools and software - Zendesk, Jira, Guide, Gather, and Explore reporting
- Ability to work effectively in a fast-paced, dynamic environment
What the job involves
- The Senior Manager of Customer Support will lead and manage the customer support team, driving customer satisfaction and operational excellence
- This role will collaborate with cross-functional teams to enhance service delivery, implement customer-centric strategies, and promote a culture of continuous improvement
- Lead and mentor a high-performing customer support team, fostering a culture of excellence and accountability
- Manage and lead a global support team operating 24/7, ensuring efficient and continuous customer service around the clock
- Monitor and analyze support metrics to ensure customer issues are resolved efficiently and to the highest standard
- Collaborate with Product, Engineering, and Sales teams to enhance the customer experience and resolve product-related issues
- Create and submit knowledge base entries to help improve customer self-service capabilities and share this internal knowledge to assist other internal team members
- Drive continuous improvement initiatives within the support team, including training and development programs
- Manage the support team’s performance through regular coaching, feedback, and performance reviews
- Establish and maintain strong relationships with key customers, acting as an escalation point for critical issues
- Oversee the implementation and usage of support tools and systems to streamline workflows and improve efficiency
- Provide regular reports to senior management on customer support performance, trends, and areas for improvement
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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