Phone Support Specialist, Holded
Smart business management software for SMEs
Open for applications
Smart business management software for SMEs
101-200 employees
Open for applications
101-200 employees
Company mission
To help small businesses with an intuitive cloud-based ERP that's always evolving.
Role
Who you are
- 1+ year of experience in a Call Center Support or Customer Service role
- Exceptional written communication skills with a focus on clarity and professionalism
- Ability to multitask
- Tech-savvy with a quick ability to learn new tools and platforms
- Basic Knowledge of finance
- Strong problem-solving skills and attention to detail
- Native in Spanish but fluent in English
Desirable
- Experience in a SaaS or tech support environment
- Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
- Basic knowledge of business management software (accounting, invoicing, HR)
What the job involves
- We’re looking for a highly communicative and detail-oriented Chat Support Specialist to join our customer support team
- In this role, you’ll provide real-time assistance to our users through live chat, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice
- You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience
- Respond promptly to customer inquiries via live call (as secondary task, other text-based channels)
- Troubleshoot technical issues, providing clear and concise instructions
- Guide users through Holded’s features, offering personalized support based on their needs
- Document customer interactions in our CRM and escalate issues when necessary
- Identify recurring customer concerns and share insights with the Product and Engineering teams
- Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service
Our take
Enterprise resource planning (ERP) is one of the most crucial elements of running a business. Carrying out services ranging from accounting to performance management, it is a big part of ensuring a business runs smoothly. It is no wonder, then, that the global ERP market is worth over $25 billion, and is growing between 10-20% per year. Projected to reach over $75 billion by 2026, it is clear that this industry has a big decade ahead.
Holded is gunning to become one of the biggest players in the ERP space. In a nutshell, its software product gives small businesses access to ERP-style planning across invoicing, accounting, sales, project management, inventory management, and HR, in one dashboard. By targeting smaller businesses as their primary consumer base, Holded is banking on a potential market that's been left behind by traditional ERP platforms, which have only really been available to large enterprises.
Following major funding in 2021, Holded's focus turned to expanding its product and team. In the long run, its acquisition by Visma will allow it to benefit from Visma's international experience, which will be a huge boost to both product development and future opportunities for international expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2021
$17.1m
SERIES B
Apr 2019
$6.9m
SERIES A
Total funding: $25.8m
Company benefits
- Flexible working hours
- 26 paid days-off
- Short work day on Fridays
- Catered lunch
- Team Building Events
- Yearly budget for individual training
- Free English and Spanish lessons
- Fully equipped kitchen with snacks, drinks and fresh fruit
- Top-notch work equipment
- Ping pong, pool table and gaming zone
Company HQ
La Barceloneta, Barcelona, Spain
Leadership
Javi Fondevila
(Co-Founder & Co-CEO)Also the founder and ex-CEO of Philpark.
Bernat Ripoll
(Co-Founder & Co-CEO)Also the founder of Saypas and Fowit.
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