Fraud Operations Associate, Robinhood
$23—$27 USD per hour + Bonus plan
Tuesday - Saturday 9AM-6PM ET
5 days a week in office
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$23—$27 USD per hour + Bonus plan
Tuesday - Saturday 9AM-6PM ET
5 days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- 1-2 years of financial fraud experience, ideally within the credit space
- Strong research skills and attention to detail
- Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
- Preferred qualifications: SQL experience, AML knowledge, E-oscars experience, Customer service experience, CFE
What the job involves
- As a fraud investigator you will lead efforts to detect, investigate and prevent fraudulent activities maintaining the highest standards of protection and trust. Your vigilance will safeguard our customers and assets
- Conduct thorough investigations to identify, prevent, and mitigate potentially fraudulent activity, emerging trends and patterns, fraud rings and other suspicious activity
- Provide recommendations for fraud strategy to enhance our detection and prevention of emerging risks and shape internal policy
- Review identity theft claims from various sources including e-oscars and direct customer reports
- Clearly and timely communicate with customers to provide an exemplary customer experience
- Collaborate and assist with external teams (e.g., strategy, credit, legal/compliance, engineering) to address fraud-related queries and drive continuous improvement in fraud detection and prevention processes
- Provide coaching and training to production teams as needed
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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