Program Manager, Amazon
EU Hardlines Customer Experience
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- The ideal candidate will be an experienced program manager who is confident engaging with business and technical partners and dealing with ambiguity
- Inventive – You are excited by new challenges and look beyond constraints to develop solutions that achieve more than what was once thought possible
- Analytical – You have a deep understanding of customer data to power better shopping experiences
- Problem Solver – You thrive operating autonomously in ambiguous situations
- Results-Oriented – You set ambitious targets for your products, and you’re focused on achieving that vision throughout product delivery
- Trust-earner – You recognize that successful delivery is dependent on your ability to build positive working relationships with partner teams
- You should be comfortable working with multiple international teams and management
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Desirable
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
What the job involves
- The EU Hardlines CX team supports this vision though its Basket Building program, which helps customers get the most out of their base items by providing opportunities to easily discover relevant, complementary products, accessories, and services at the right times during their purchase journey
- We are looking for a Program Manager to join the team to join our Basket Building program
- This person will be responsible for leading effort to maximise the impact of existing and new Basket Building CX features, like Virtual Bundles and Accessory Recommendations
- This will involve working directly with technical partners to understand go-to-market activities for new CX launches and creating mechanisms to drive business adoption of existing CX feature, to deliver program growth
- Collaborate with internal Amazon teams around the globe to define new product requirements and drive adoption of new launches with internal business teams to maximise customer impact
- Build, develop and manage the program roadmap to improve the discoverability of complementary items and for features that help Amazon selling partners surfacing complementary items to customers
- Improve the quality of product recommendations in close collaboration with Software Engineering and Applied Science teams
- Lead mechanims to drive business engagement with Basket Building at all levels - from SME groups to leadership reviews
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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