DevOps Architect, Observe.AI
+ Equity
Office located in Redwood Shores, CA
Contact center software
Job no longer available
Contact center software
201-500 employees
Job no longer available
+ Equity
Office located in Redwood Shores, CA
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Over 11 years of strong hands-on experience: Cloud and IaaC tools - Kubernetes, Terraform, Cloudformation etc; CI/CD pipelines tools - CodeDeploy, Gitlab etc; Automating cloud-native technologies, deploying applications, and provisioning infrastructure
- Proficient in cloud infrastructure fundamentals, specifically AWS
- Proficient in Python programming for automation
- Have built and operated platforms for cloud scale services
- Expertise in microservices, distributed applications, orchestration, containers (Kubernetes), and/or serverless technology
- Have keen interest in emerging industry trends and technologies
- Proven ability to collaborate with cross-functional teams with a data first mindset
- Ability to influence and drive adoption of infrastructure best practices
What the job involves
- Partner with Leadership: Collaborate with leadership on the infrastructure roadmap and champion infrastructure as a practice
- Drive the evolution of Infrastructure Architecture to the next level: Deeply understand and own the current Infrastructure
- Identify, propose and drive the changes required to handle an order of magnitude higher scale and complexity
- Drive Continuous Operational Efficiency Enhancement: Spearhead efforts to automate processes, optimize code, and enhance overall operational efficiency
- Drive and Own Resolution of Complex Operational Issues: Manage complex technical issues, fostering innovation to elevate system availability, resilience, and performance
- Own Technical Pillars: Own the strategy and drive the roadmap for both the Reliability and Infrastructure cost pillars for the company
- Collaboration with Security and Engineering Teams: Drive the implementation of security best practices, and address audit/compliance requirements
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
Salary benchmarks
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