Senior Product Manager, VTS

• Experience: 5+ years of product management experience in SaaS or B2B environments, with at least 2 years managing platform/infrastructure products
• Technical fluency: Deep understanding of APIs, authentication and cloud infrastructure; ability to collaborate with engineers on architecture decisions
• AI & machine learning: Familiarity with AI/ML services and conversational agents; ability to translate AI capabilities into end‑user features
• Data‑driven decision making: Comfortable synthesising quantitative and qualitative data to guide prioritisation and demonstrate impact
• Communication & leadership: Clear, concise communicator skilled at aligning cross‑functional teams and influencing without authority
• Customer empathy: Passion for understanding internal and external customers; ability to translate pain points into solutions

Desirable

• We are seeking an experienced Senior Product Manager to lead our agentic platform and APIs squad. This squad builds the core services (e.g., AI‑enabled agent framework, email/SMS channels, shared front‑end components) that power customer‑facing teams
• You will own the vision, strategy, and delivery of platform capabilities that enable cross‑squad success and deliver scalable value to customers
• The role blends strategic planning with hands‑on execution and requires close collaboration with engineering, information security, and customer squads
• This is a high‑impact role with ownership over core platform services that will work with collaborative, supportive teams passionate about innovation and customer success
• Own and evolve the platform roadmap: Define a long‑term vision and prioritize initiatives for our agentic platform, shared APIs, and shared components. Balance customer needs, technical feasibility, and business objectives
• Drive cross‑functional collaboration: Partner with engineering, design, QA, and customer‑facing squads to translate requirements into user stories and acceptance criteria and ensure timely, high‑quality releases
• Advance AI‑enabled services: Lead initiatives to enhance our agent framework, including conversational agents and multi‑channel processing (MCP), and integrate shared services like email, SMS, and notifications
• Develop shared components: Champion reusable components ex. SMS/email authentication for AI agents to drive consistency with AI agent use cases and developer efficiency
• Ensure scalable API development: Guide the evolution of APIs to enable secure, performant integrations for internal and external developers; manage documentation and versioning
• Champion security and compliance: Work closely with security and compliance teams to meet regulations (e.g. SOC 2) and translate requirements into product features
• Measure impact: Define success metrics and track qualitative and quantitative data to inform decisions and iterate
• Mentor and inspire: Coach junior PMs and cross‑squad partners on product practices and foster a culture of collaboration and continuous improvement
• Engage stakeholders: Act as the primary point of contact for platform initiatives; present vision, progress, and insights to leadership and external partners
• Key outcomes this role will drive in the short term:
• Platform Vision & Roadmap: Deliver a 12‑month roadmap for the agentic platform, outlining major initiatives (MCP readiness, API improvements) and clear success metrics
• Next Iteration of Shared AI Services: Continue to scale our AI‑enabled agent framework that supports core customer scenarios
• API Performance & Developer Experience: Improve API reliability and documentation, reducing developer onboarding time by 30%
• Cross‑Squad Alignment: Establish regular touchpoints with customer squads to gather feedback and ensure shared services meet their needs